Customer Service in Health Insurance

Job Description

Job Description

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in.  We’re seeking a Customer Advocate to work at a well-known Health insurance industry leader in Albuquerque, NM .

Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Snapshot: 

• Must reside in the Albuquerque, NM area.
• Salary/Pay Rate/Compensation: $17.80 per hour
• Hours fall between 7:30 AM and 5:00 PM MST; training team will assign hours.
• Must be able to start at 7:30 AM MST no exceptions.
• Be able to start on June 15th, 2026 for this long term opporunity!

What’s a typical day as Customer Advocate? You’ll be:

• Researching and responding to customer telephone and written inquiries accurately and objectively.
• Reporting to the Customer Service Manager, evaluating situations, and efficiently solving customer needs.
• Performing data entry and utilizing basic computer skills.
• Using your medical terminology and communication skills on the phone daily.

This job might be an outstanding fit if you meet the Required qualifications:

• 1+ year total customer service experience.
• 6+ months of data entry or office experience.
• Familiarity with insurance lines (CDHP, Medicare, Wellness) and medical terminology.
• Adaptable and willing to learn new processes.
• Pleasant and professional phone demeanor.

• Have a High School Diploma or GED (education will be verified).
• Bring at least 1 year of customer service experience in health care or health insurance (required).
• Possess strong data entry and typing skills.
• Are tech-savvy and comfortable using multiple systems and toggling between computer windows.
• Are comfortable on the phone for extended periods.
• Demonstrate strong interpersonal, analytical, organizational, and independent decision-making skills.
• Communicate clearly and concisely, both verbally and in writing.

Additional Details:

• Candidates must be local to Albuquerque, NM and able to commute to the office to pick up equipment.
• Open to onsite and remote opportunities; remote work available upon meeting performance requirements.
• Must provide your own 2 monitors to work from home.
• Must pass a computer literacy assessment (Outlook navigation, toggling, general computer knowledge).

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

Apply to be a Customer Advocate today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.