Patient Care Coordinator

Patient Care Coordinator

PAX Health is a leading mental and behavioral health organization dedicated to providing comprehensive and compassionate care to individuals facing mental health challenges. Our team of professionals strive to create an environment where mental health is prioritized, stigma is eradicated, and individuals can thrive in their journey towards well-being.

The Patient Care Coordinator holds a pivotal role in managing both patient care and administrative tasks. Their primary objective is to ensure that patients receive exemplary support and assistance throughout their healthcare journey.

Spanish speaking is a plus!

Responsibilities:

• Maintain patient accounts by obtaining, recording, and updating patient demographics and insurance information in the EHR system.
• Schedule appointments and address patient inquiries via various channels.
• Handle appointment requests and initiate necessary communications.
• Address patient needs, including prescription refills, prior authorizations, and medical record transfers.
• Provide support for patients encountering Telehealth or technological challenges.
• Manage insurance claims and maintain accuracy of patient records in the Electronic Health Record (EHR) system.
• Monitor online referral platforms and respond to incoming faxes promptly.
• Process invoices and submit claims efficiently.
• Intake workers' compensation claimants, ensuring all necessary documentation is collected and processed for their treatment.
• Coordinate initial assessments for workers' compensation cases, verifying insurance details and ensuring proper documentation for case management.
• Communicate with workers' compensation insurance carriers to gather relevant information and ensure timely approval for treatment.
• Maintain accurate financial records by updating patient financial information, recording, and collecting patient charges, and providing receipts for payments.
• Notify providers of patients' late arrival; reschedule and/or make other accommodations when necessary.
• Helps patients in distress by responding to emergencies.
• Encourage patient compliance with preventive care by reaching out to patients and reminding them when they are due for follow ups, re-evaluations, etc.
• Other duties as assigned

Requirements:

• High school diploma or equivalent.
• Spanish speaking is a plus!
• Minimum of 1-2 years of experience in healthcare coordination and patient advocacy, preferably in mental/behavioral health.
• Experience with intaking workers' compensation claimants is highly preferred.
• Excellent communication and interpersonal skills to effectively advocate for patients and collaborate with healthcare professionals.
• Strong organizational and time-management skills to manage multiple patient cases and prioritize competing demands.
• Punctuality and efficiency paired with empathy and interpersonal skills.
• Experience with Electronic Health Records (EHR/EMR) systems.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).

Equal Opportunity Employer (EOE) Statement for PAX Health

PAX Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are valued, respected, and treated fairly. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.