Service Technician - Overhead Doors
Citadel Access Solutions
Job Description
Job Description
Job Title: Overhead Door Service TechnicianJob Summary
We are seeking a skilled and reliable Overhead Door Service Technician to install, service, troubleshoot, and repair commercial and/or residential overhead doors and related systems. The ideal candidate is mechanically inclined, safety-focused, customer-oriented, and able to work independently in the field.
Key ResponsibilitiesInstall, service, repair, and maintain overhead doors, rolling steel doors, dock equipment, and related hardware
Diagnose mechanical, electrical, and structural issues and determine appropriate repair solutions
Perform preventative maintenance inspections to ensure safe and proper operation
Troubleshoot and repair door operators, motors, controls, sensors, and safety devices
Replace or adjust springs, cables, rollers, tracks, panels, hinges, and seals
Respond to service calls in a timely and professional manner
Accurately complete work orders, service reports, and documentation
Communicate clearly with customers regarding repairs, costs, and maintenance recommendations
Follow all company policies, safety procedures, and OSHA regulations
Maintain company vehicle, tools, and inventory in good working condition
Participate in on-call or emergency service rotation as required
High school diploma or GED required
Previous experience as an overhead door technician, garage door technician, or related mechanical trade preferred
Strong mechanical and electrical aptitude
Ability to read and interpret technical manuals, wiring diagrams, and blueprints
Experience with hand tools, power tools, and diagnostic equipment
Valid driver’s license with acceptable driving record
Ability to work at heights and lift heavy materials (up to 75 lbs or more)
Comfortable working indoors and outdoors in varying weather conditions
Strong problem-solving skills and attention to detail
Excellent customer service and communication skills
Experience with commercial doors, dock levelers, and high-speed doors
Electrical troubleshooting or low-voltage experience
Welding or fabrication experience
OSHA, lift, or safety certifications
Manufacturer-specific certifications
Field-based role with travel to customer locations
Full-time position; overtime and after-hours work may be required
On-call rotation for emergency service
Competitive hourly wage based on experience
Overtime opportunities
Company vehicle and tools
Health, dental, and vision insurance
Paid time off and holidays
Retirement plan options
Ongoing training and certification opportunities
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