Relationship Banker I (PT)

divh2Teller Position/h2pPeople drive our success. Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! Learn more about us at cathaybank.com/ph3General Summary/h3pResponsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank./ph3Essential Functions/h3ulliPerform deposits and withdrawal transactions./liliReconcile and balance teller cash drawer./liliProcess outgoing wires./liliEssential functions of Safe Deposit box (e.g. entry, opening, maintenance)./liliAssist customers with problem resolution./liliAssist in ATM balancing./liliDetect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports./li/ulh3New Accounts/h3ulliPerform all aspects of new account opening procedures for all bank products/services./liliAnswer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution./liliPerform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes./liliMaintain confidentiality of customer information as well as Bank proprietary information./li/ulh3Sales Service/h3ulliIdentify sales opportunities to cross-sell bank products and services to ensure customers financial goals are met./liliProvide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention./liliMaintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders)./liliProactively support branch new business promotions./li/ulh3Qualifications/h3ulliCollege degree in business, accounting or finance preferred or related work experience./lili6-12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus./liliDesire to learn the banking industry, help others, and work in a professional environment./liliPC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus./liliDetail-oriented and organized with good note taking and follow-up skills./liliGood oral and written communication skills can write clear messages, initiate conversations, and talk to customers about products and services./liliGood listening and interpersonal skills can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations./liliAbility to work independently and as part of team./liliAbility to give and receive feedback to improve skills and job knowledge./liliCan maintain good attendance and arrive consistently at scheduled start time./liliBilingual English/Chinese (Mandarin or Cantonese) preferred./liliAble and willing to commute as required for business needs./li/ulpOther details/pp$19.00 $23.00 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for incentive compensation./p/div