Forklift Dealership Service Manager

Job Description

Job Description

Benefits/Perks

• Health, dental & vision Insurance 
• 401K
• Competitive Compensation
• Paid time off

Job Summary

We are looking for a person to join our team in our service department. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous management experience, background and mechanical knowledge with forklifts and related industrial equipment, ability to manage and schedule people and to multi-task with a calm and positive attitude.

You will be responsible for a variety of tasks, including overseeing service technicians, addressing customer inquiries, managing and generating required documentation for service calls, data entry, creating quotes for customers and closing out work orders. 

Responsibilities 

• Manage a team of service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Create a work schedule for each technician daily
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
• Schedule and maintain PM program
• Handle all warranty related items and issues as needed

  Qualifications

• High school diploma required, college degree is preferred or specific schooling in industrial equipment/forklift repair and management 
• Excellent communication skills and ability to work well with others
• Prefer a minimum of 10 years of experience as a service advisor/manager in the material handling industry or related equipment dealership.
• Deep understanding of industrial equipment technology, service technician job duties, and management experience in repair services is required