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Customer Service Assistant

Alphabe Insight Inc

Company Description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. The ideal candidate will play a crucial role in ensuring an exceptional customer experience by addressing inquiries, resolving issues, and providing accurate information about our products and services.

Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Assist customers with product information, order processing, and issue resolution.
  • Maintain up-to-date knowledge of company products, services, and policies.
  • Record and document customer interactions and transactions accurately in the system.
  • Collaborate with other departments to resolve complex customer issues.
  • Follow up with customers to ensure their issues are resolved and they remain satisfied.
Qualifications

Requirements
  • High school diploma or equivalent; further education is a plus.
  • Proven experience in a customer service role or similar capacity.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to manage multiple tasks efficiently and work under pressure.
Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients
Vacancy posted 5 days ago
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