H&M Department Supervisor - Newbury Street

Department Supervisor

As a Department Supervisor, you will be responsible for supporting the sales and profit goals in the store by executing a plan to deliver the best customer experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions.
• Being aware of and taking responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.
• Ensuring customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Ensuring correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensuring all admin routines for both people and operations are handled in a correct way.

Fashion & Trend Awareness

• Keeping up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc.
• Ensuring your team provides product and fashion knowledge as well as other relevant information during customer interactions.

Team & Development

• Retaining and sharing your knowledge and skills with the store team.
• Collaboration, planning & teamwork with in-store Visual Merchandiser team.
• Giving & receiving feedback with your colleagues to learn, develop & support each other.
• Regular communication to store colleagues to inform, motivate and inspire daily, weekly meetings, etc.
• Ensuring all procedures, routines, and legal requirements in all areas of the store are followed.

Retail Operations/ Visual & Commercial Execution

• Securing a clean and tidy sales floor and back of house including stockroom areas.
• Ensuring high fashion quality, visual and commercial product presentation, with good garment care.
• Securing good stock levels and providing input on allocation to Area team.
• Ensuring the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
• Upkeep & following best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).
• Securing a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
• Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc).
• Responsible for opening & closing of store daily.