Dispatcher

Description

Western Tidewater Community Service Board welcomes you to join our team!

At WTCSB our mission is to provide a coordinated system of quality recovery-oriented care in Mental Health, Intellectual Disability, and Substance Abuse Services to the citizens of the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton. We continually strive to value staff, support diversity, and promote excellence and personal choice in the provision of consumer care.

We are seeking Dispatchers for our Regional Mobile Crisis Division

Responsibilities and Duties for Dispatchers:

• Answering calls within a timely manner from individuals, community partners and the National Suicide and Crisis Lifeline call center.

• Dispatching mobile crisis responders to various locations.

• Distributing information to callers/staff about community resources as needed.

• Collaboration with community partners as needed.


• Documenting information in the Call Center data platform, electronic health record or other required data collection entities

• Review documentation to assist with maintaining compliance with adherence to program standards

• Assist with coordination of linkage to community resources

• Consistently demonstrate computer operation and specific software applications.


Qualifications and Skills for Dispatchers:

• Highschool Diploma or Equivalent.

• Two years PSAP or Emergency Call Taker experience preferred but not required.

• Stable and Reliable internet service REQUIRED.

• Suitable work environment at home to ensure HIPAA compliance.

• Possession of a valid driver's license at time of employment and availability of personal transportation.

Benefits for Full-time Dispatchers:

• Health Insurance/Life Insurance

• Retirement/Flexible Spending Account (FSA)

• Vacation/Sick leave

• Legal Resources

Work Schedule:

24/7 Crisis Program; Hours may vary/rotate; nights, weekends, and holidays are required. This position is remote but does require in-person trainings.


To Apply:

Submit a cover letter and WTCSB application or resume via INDEED, or via traditional mail to: Western Tidewater Community Services Board, Human Resources Dept. 7025 Harbour View Blvd. Suite 119, Suffolk, VA 23435. ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. WTCSB is a drug, alcohol &

smoke free workplace. Visit our website, for an application.

WTCSB is an equal opportunity employer.