Associate Service Technician/Installer

Associate Service Technician/Installer

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

Why you'll love it here!

Benefits include medical, dental, vision, tuition reimbursement, pet, and legal insurance

401k + community service day

Spotlight awards

National sales excellence awards

CFSP prep certification program

TriMark is growing its service team!

Position summary:

• The associate service technician/installer reports to the service supervisor
• Located in Landover, MD
• Full-time
• In office

The associate service technician/installer is responsible for basic-level service, repair, and installation of foodservice equipment at a customer's location. This opportunity offers an incentive plan, compensation paid from door to door, and a tuition reimbursement program that can be used for certifications that may be needed to grow into a service technician and eventually a senior service technician position. This entry-level position is designed for individuals with a willingness to learn, and a desire to develop a rewarding career in the food service and equipment industry.

Essential functions & responsibilities:

• Technician support: Conduct installation, servicing, and repair of food service equipment; assist in diagnosing and troubleshooting technical issues reported by clients; learn and apply technical knowledge to resolve problems efficiently
• Equipment maintenance: Run mechanical and electrical troubleshooting and test tasks; survey safety devices and equipment on a regular basis; manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service; inspect food service equipment for the purpose of ensuring safety; request equipment, parts, and supplies for the purpose of maintaining inventory and ensure that necessary tools are available to complete the necessary repair/installation; identify necessary repairs and provide ongoing preventative maintenance
• Customer interaction: Interact with clients in a professional and courteous manner; provide clear and concise explanations of technical issues and solutions
• Documentation: Maintain accurate records of service activities, including work performed, parts used, and resolutions applied; complete service reports and submit them in a timely manner
• Training and development: Participate in training programs to enhance technical skills and knowledge; stay updated on industry trends and new technologies
• Collaboration: Work collaboratively with other team members and departments to ensure seamless service delivery; seek guidance from experienced technicians to enhance learning
• Safety compliance: Adhere to all safety protocols and guidelines during service activities; report any safety concerns or incidents promptly

Competencies:

• Ability to use field automation systems, (Tablets, cell phone, etc.)
• Detail-oriented with excellent problem-solving skills
• Effective communication and interpersonal abilities
• Ability to follow instructions and work collaboratively within a team
• Commitment to delivering high-quality service

Qualifications & experience:

• 0 1 years of experience in a service-related role, (plumbing, automotive, electrical) or equivalent military or practical experience
• EPA certification or coursework in a relevant field is a plus
• Ability to successfully pass a background check post offer acceptance

Physical requirements:

• Ability to lift 75 pounds
• Bend or twist body
• Use hands to handle, control or feel objects, tools, or controls
• Stand for long periods of time
• Keep or regain their balance
• Kneel, stoop, crouch, or crawl