Senior Specialist, Client Processing

Senior Specialist, Client Processing, BTS Operations – BNY A.M.P. Operations – Global Payments and Trade PlatformWe’re seeking a future team member for the role ofSenior Specialist, Client Processing, BTS Operations – BNY A.M.P. (Banking as a Service) Operationsto join ourGlobal Payments and Trade Operations Platform. This role is located inPittsburgh, PA or Lake Mary, FL.About BNY A.M.PBNY A.M.P. (Assets, Movements, Platforms) is BNY’s Banking as a Service Solution which allows organizations to embed self-branded banking into their offerings—backed by BNY’s safety, compliance, and operations—via modular capabilities and APIs. Institutional clients can set up accounts, ACH/Checks, cards/ATMs, bill pay, statements, tax reporting, fraud protection, and white-label portals, with consultative support and a dedicated team for back office and product support.About the RoleBNY is seeking aClient Processing, Senior Specialist to support operational activities withinBanking Transaction Services (BTS) Operationsas part of BNY A.M.P. Banking Transaction Services is the core transactional banking product within A.M.P., enabling institutional clients to offer their customers a fully functional, branded banking experience powered by BNY’s infrastructure. Through BTS, a fintech, insurer, or other institutional client can provide access to a suite of everyday banking capabilities, including debit cards, check writing, ACH receiving (including direct deposit), online bill pay, customer service support, and fraud monitoring.In this role, the Specialist II will support day-to-day processing and operational activities across key BTS functions, helping to ensure accuracy, timeliness, strong controls, and a high-quality client experience. This opportunity is well suited for a developing professional with foundational experience in banking, operations, payments, reconciliations, and client service delivery.Key ResponsibilitiesLead and support daily operational processing and service activities across Banking Transaction Services functionsAssist with broker support activities, including account-related processes, reconciliation, billing, and settlement supportPerform routine operational tasks in accordance with established procedures, service level expectations, and control requirementsHelp investigate and resolve operational exceptions, breaks, and issues in a timely manner, escalating as neededSupport payment-related operational processes associated with ACH, checks, wire transfers, and debit cardsPartner with internal teams across operations, product, technology, client service, risk, compliance, and finance to support effective executionMaintain accurate records, documentation, and process support materials to promote operational consistency and audit readinessAssist in monitoring daily workflows, identifying issues, and contributing to service quality and process efficiencySupport reconciliation and control activities to help ensure accurate processing and issue identificationParticipate in process improvement efforts by identifying manual touchpoints, inefficiencies, or opportunities for stronger controlsContribute to team reporting, metrics gathering, and other operational tracking activitiesBuild knowledge of BTS products, operational processes, and the broader BNY A.M.P. operating modelCollaborate effectively with team members and stakeholders to support consistent service deliveryTo be successful in this role, we’re seeking the following:Bachelor’s degree or equivalent combination of education and related experience7 – 10 years of experience in operations, financial services, banking, or a related environment preferredFoundational knowledge of banking operations, transaction processing, payments, or reconciliationsStrong attention to detail and ability to perform tasks accurately in a deadline-driven environmentGood analytical and problem-solving skills, with the ability to identify issues and escalate appropriatelyStrong verbal and written communication skillsAbility to work collaboratively across teams and build effective working relationshipsStrong organizational skills and the ability to manage multiple tasks and priorities effectivelyAbility to learn and apply operational processes, systems, products, and control requirementsDemonstrated ability to work with greater independence on routine assignments while contributing to broader team objectivesProficiency in Microsoft Office applications such as Excel, Word, and Outlook preferredPreferred QualificationsExperience in financial services, banking operations, payments, reconciliations, settlement activity, or transaction processingFamiliarity with payment types such as ACH, checks, wires, or debit cards is a plusExposure to operational controls, exception management, and issue resolutionExperience identifying process improvement opportunities and supporting operational efficiency initiativesDemonstrated ability to work in a team-oriented environment with a client-focused mindsetComfort working across multiple systems, tasks, and stakeholder groups in a fast-paced operational settingAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.At BNY, our culture speaks for itself, check out the latest BNY news atBNY Newsroom&BNY LinkedInHere’s a few of our recent awards:America’s Most Innovative Companies, Fortune, 2025World’s Most Admired Companies, Fortune 2025“Most Just Companies”, Just Capital and CNBC, 2025Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.Full timePosting Date: 2026-07-08