Program Manager

Overview:

Program Manager / Process Engineer

Location: Remote (Standard business hours)

Employment Type: Contract (6+ months)

Role Overview

Seeking a Process Engineer / Program Manager to support the Bank and Card Core Modernization initiative. This role will focus on documenting, streamlining, and designing processes that enhance efficiency, governance, and controls while enabling cross-functional collaboration. The position requires strong analytical skills, attention to detail, and the ability to partner across business and technology teams to define future-state processes and ensure readiness for testing and implementation.

Key Responsibilities

• Document processes using tools such as swim lane maps, CTQ trees, performance metrics, control plans, and RACI charts.
• Partner with business and technology stakeholders to design, redesign, and implement processes supporting modernization activities.
• Evaluate processes from a risk management perspective, including impacts on General Ledger, Accounting, FP&A, Travel & Expense, and related functions.
• Lead and manage business and risk teams to identify improvements, establish controls, resolve defects, and implement sustainable processes.
• Provide process-related documentation and insights to support planning, testing, and execution phases.
• Stay current on financial industry regulations and consult with business leaders to ensure compliance.

Qualifications

Basic Requirements:

• Bachelor's degree.
• 3-5 years of experience in process management, improvement, or design.
• 3-5 years of experience in project management.
• 3-5 years of experience in risk management (compliance, audit, legal, finance, or credit risk).

Preferred Qualifications:

• Process excellence certifications (Lean, BPM, Six Sigma Green/Black Belt).
• Experience designing processes for large, complex projects spanning business and technology.
• Strong analytical, critical thinking, and problem-solving skills.
• Experience defining, measuring, and improving financial processes (accounting, capital markets, financial operations).
• Ability to work independently and adapt in a fast-paced environment with competing priorities.

Soft Skills

• Self-driven and forward-looking; able to operate autonomously as the sole Process Engineer on the team.
• Strong collaboration skills to partner effectively with cross-functional groups (PM, Product, Tech, Design, Research).
• Detail-oriented with the ability to provide clear process insights.
• Background in financial services, manufacturing, or other industries with a strong process mindset is welcome.
• Familiarity with Six Sigma methodologies is highly valued.

Skills:

Program Management