Customer Service Representative

Job Description

Job Description

Join one of Farmers Insurance’s elite Presidents Council agencies.

The Jesse Barrera Insurance Agency, a Farmers Insurance Presidents Council Agency, is expanding and looking for a motivated, experienced Licensed Insurance Customer Service & Sales Representative to join our high-performing team in Scottsdale.

This is more than a traditional customer service position.

You’ll have the opportunity to work alongside and learn from some of the top-performing insurance professionals in the industry, while gaining experience inside an agency that has built a track record of exceptional sales performance, client service, and growth.

We are looking for someone who is competitive, professional, organized, and committed to delivering an exceptional client experience while also identifying opportunities to grow the agency.

Why Join the Barrera Insurance Agency?

• Work inside a Farmers Insurance Presidents Council Agency
• Learn directly from proven, high-performing insurance professionals
• Competitive base salary + commission + bonus opportunities
• Hands-on coaching and ongoing professional development
• Modern CRM, marketing, and AI-powered sales tools
• Established agency with a strong client base and growth opportunities
• Monday-Friday professional work schedule
• Clear opportunities for increased responsibility and career advancement
• High-energy, results-driven team environment

Responsibilities

What You'll Do

• Provide exceptional service to existing clients regarding policies, coverage, billing, and account changes
• Conduct insurance reviews and identify additional coverage opportunities
• Cross-sell and remarket Auto, Home, Umbrella, Life, Business, and other insurance products
• Follow up with clients, prospects, and agency-generated opportunities
• Assist with policy changes, renewals, and retention efforts
• Build strong long-term relationships with clients
• Maintain accurate documentation within agency CRM systems
• Utilize technology, automation, and AI tools to improve customer communication and follow-up
• Contribute to agency sales, retention, and customer-experience goals
• Participate in ongoing coaching, training, and team meetings

Requirements

What We're Looking For

Our ideal candidate is:

• Arizona Property & Casualty licensed — strongly preferred
• Life & Health licensed or willing to obtain the license
• Experienced in insurance sales, service, or account management
• Highly organized with excellent attention to detail
• Confident communicating by phone, text, and email
• Comfortable identifying and discussing additional insurance needs with clients
• Competitive, motivated, and goal-oriented
• Coachable and interested in continued professional growth
• Comfortable working in a fast-paced, high-performance environment
• Proficient with CRM systems and modern technology
• Positive, dependable, and committed to being part of a winning team

Benefits

• Flexible Schedule
• Mon-Fri Schedule
• Career Growth Opportunities
• Hands on Training
• Hourly Salary + Commission + Bonus Opportunities