Customer Service Representative

Customer Service Representative

Position Summary

We are seeking a detail-oriented Customer Service Representative to support customers through phone, email, and online chat while managing order processing activities. This role is responsible for order entry, order management, purchase order processing, customer communications, and resolving order-related inquiries.

Responsibilities

• Support customers via telephone, email, and online chat regarding order placement, order status, tracking, and product information.
• Accurately process customer orders and transactions within the order management system.
• Provide prompt and accurate responses to customer inquiries regarding orders, pricing, shipping, and product availability.
• Review and release assigned order holds while ensuring compliance with established procedures.
• Assist customers with terms and conditions, item specifications, and general order-related requests.
• Identify and document potential sales leads when applicable.
• Maintain a high level of accuracy while handling multiple orders and customer requests.
• Collaborate with internal departments to ensure timely order fulfillment and issue resolution.
• Deliver exceptional customer service in a fast-paced environment.

Required Qualifications

• 12+ years of recent experience in:
  • Customer Service
  • Order Management
  • Order Entry
  • Call Center or Contact Center environments
• Strong attention to detail and accuracy.
• Ability to thrive in a fast-paced environment.
• Strong critical thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Highly coachable and open to feedback.
• Comfortable working with multiple systems and applications.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• High School Diploma or GED required.

Experience Level: Entry-Level to Early Career

Work Environment: Fast-paced, team-oriented customer support and order management setting.

Job Type & Location

This is a Contract to Hire position based out of Loveland, CO.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

This is a fully onsite position in Loveland,CO.

Application Deadline

This position is anticipated to close on Aug 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.