Director of Events, Promotions & Fan Experience

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Are you a creative strategic leader who knows that the best fan experiences dont just happen They are thoughtfully planned exceptionally executed and continuously improved.

We are looking for a Director of Events Promotions & Fan Experience to lead the strategy and execution of fan-facing experiences across the Toledo Mud Hens Toledo Walleye Fifth Third Field Huntington Center and Hensville. This role brings together promotions theme nights game presentation entertainment guest experience and event readiness to create memorable experiences and Build Fans for Life .

In this role youll lead a talented team and work across the organization to turn creative ideas and fan insights into experiences that are engaging well-planned and operationally strong. Youll balance creativity with execution safety financial stewardship and an unwavering focus on the fan experience.

Youll be Responsible for:

Leading the fan experience . Set the vision and standards for exceptional fan and guest experiences across games events concerts festivals and community programs. Use fan feedback and event observations to identify opportunities to make experiences even better.

Leading and developing the team . Provide direction coaching and development to managers and coordinators while creating a culture of accountability creativity collaboration inclusion and continuous improvement.

Driving promotions and theme-night strategy . Lead the development of promotional calendars theme nights giveaways specialty events and other fan-engagement initiatives for the Toledo Mud Hens and Toledo Walleye.

Overseeing game presentation and entertainment . Provide strategic leadership for the elements that bring our events to life including scripts music video contests ceremonies talent mascot activity performers and fan interaction.

Ensuring event readiness . Lead planning around staffing communication operational timelines contingencies and venue preparation so teams are aligned and ready to deliver a great experience.

Connecting teams across the organization . Partner closely with Operations Facilities Security Ticketing Food & Beverage Arena Management Corporate Partnerships Marketing and others to ensure seamless event execution.

Turning ideas into results . Create disciplined ways to evaluate new ideas based on fan need brand alignment feasibility cost capacity accessibility risk and expected results then use post-event learning to continually improve.

Managing resources responsibly . Lead departmental planning staffing and resource decisions budgets and vendor relationships while balancing creative ambitions with operational and financial realities.

What Were Looking For

Youre a strong leader who understands both the magic and the mechanics of live events . You know how to turn a great idea into a great experience and how to bring people together to make it happen.

To be Successful in this role youll need:

• 10 years of progressive experience in live events professional sports venue management hospitality entertainment operations or a related field.
• 5 years of people-management experience.
• Experience leading and developing employees and managers.
• Experience managing budgets and vendor relationships.
• Strong communication organization problem-solving and decision-making skills.
• The ability to build relationships and lead across departments.
• A fan-first mindset and passion for creating memorable experiences.

Required Experience:

Director