Houseperson

Description

REPORTS TO: Floor Supervisor.

SUPERVISES: N/A.

WORK ENVIRONMENT:

Guest Rooms, Guest and Service Corridors, Vending Areas, Guest Laundry.

Job involves working:

• under variable temperature conditions
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
• around bio-hazards.

KEY RELATIONSHIPS:

Internal: Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager ,Floor Supervisors, Room Attendants, Linen/Laundry Staff, Linen Room Attendant, Engineering.

External: Hotel guests/visitors.

ESSENTIAL JOB FUNCTIONS

1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests' needs, respond promptly and acknowledge all guests.
4. Maintain positive guest relations at all times.
5. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Ensure security of any assigned keys and beeper.
9. Review assignment sheet and update completed assignments. Check with Floor Supervisor and Housekeeping office for additional assignments throughout the shift.
10. Organize work duty priorities.
11. Review assigned area and complete general removal of any trash or debris on floors.
12. Check assigned floor closets and complete linen requisition to replenish linen supplies.
13. Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram.
14. Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
15. Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
16. Remove all dirty glassware from assigned Room Attendants' carts and closets. Transport to Stewarding. Return clean and capped glasses to floor closets in racks.
17. Clean the following designated areas with proper chemicals, tools and equipment:
18. • guest room floor corridors.
    • floor closets.
    • service corridors.
    • elevators, tracks and landings.
    • guest vending areas.
    • stairwells.
19. Wipe down all surfaces of vending machines, ice machines, laundry machines/counters/shelves.
20. Ensure that nothing is stored in stairwells.
21. Transport any Room Service trays/items in guest hallways to service elevator landings.
22. Check under furniture for debris and remove if present.
23. Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
24. Move furniture in the guest rooms for general cleaning.
25. Clean guest room windows.
26. Dust and polish all woodwork.
27. Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
28. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
29. Clean all lamps, light fixtures and light switches; check for proper working condition.
30. Strip landings.
31. Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
32. Remove dust, grease and smears from house phones and reposition properly.
33. Inspect condition of planters and plants; remove debris, polish planters.
34. Remove dust, dirt, marks and fingerprints from doors and doorframes.
35. Remove stains, scuff marks, and dust from baseboards, ledges and corners.
36. Polish all brass surfaces.
37. Empty trash containers.
38. Remove trash; debris and cobwebs from balconies/patios.
39. Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
40. Report any damages or maintenance problems to the Supervisor.
41. Turn over any lost and found items to the Supervisor.
42. Ensure security of guest room access and hotel property.
43. Vacuum hallways.

SECONDARY JOB FUNCTIONS

1. Turn mattress and box springs according to rotation schedule.
2. Assist Room Attendant as assigned.
3. Stock Housekeeping department supplies.

STANDARD SPECIFICATIONS


Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Requirements

QUALIFICATIONS

Essential:

1. Ability to communicate in English, both verbal and written.
2. Ability to count.
3. Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guests' service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
• maintain regular and punctual attendance.
• adhere to Peabody grooming standards.
• exemplify Peabody Service Excellence®.

Desirable:

1. Previous experience in cleaning public buildings.
2. Knowledge of proper chemical handling.
3. Experience in Hospitality Industry in similar position.
4. Previous guest relations training.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting up to 200 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach overhead.
4. Ability to bend, squat, kneel, climb including stairs and reach on a daily basis.
5. Ability to perform tasks requiring sustained repetitive motion (for example: cleaning windows and vacuuming).