Solutions Delivery Lead

• Build trusted partnerships with business leaders to understand their goals, challenges, operational needs, and opportunities for improvement. (Essential)
• Lead early-stage solution discovery, including business engagement, problem definition, requirements distillation, vision shaping, solution framing, and initial delivery structure. (Essential)
• Apply a consultative approach that blends project delivery, business analysis, technical expertise, and strategic thinking to recommend practical solutions. (Essential)
• Assess business processes and existing systems to identify opportunities to simplify work, improve efficiency, strengthen controls, enhance user experience, automate processes, and responsibly apply artificial intelligence (AI). (Essential)
• Translate business objectives and complex needs into clear solution concepts, requirements, process designs, prototypes, roadmaps, and actionable delivery plans. (Essential)
• Coordinate across Product Owners, Systems Managers, Development, Quality Assurance, business stakeholders, vendors, and other technical resources to support aligned delivery. (Essential)
• Develop prototypes, proofs of concept, process models, and other early solution artifacts to validate ideas, clarify requirements, and accelerate decision-making. (Essential)
• Manage multiple initiatives of varying size, complexity, and stage while maintaining priorities, stakeholder alignment, documentation, risk and dependency management, and forward progress.
• Leverage AI tools extensively and responsibly to support transcript analysis, documentation, requirements generation, meeting summaries, research, solution design, and delivery efficiency.
• Facilitate workshops, discovery sessions, solution reviews, and stakeholder discussions to build shared understanding, resolve ambiguity, and guide decision-making.
• Partner with delivery teams to support transition from concept through execution, testing, implementation, adoption, and continuous improvement.
• Ensure initiative artifacts are current and aligned with established Solution Delivery processes, templates, governance, security, architecture, and documentation standards.
• Communicate recommendations, trade-offs, risks, decisions, and progress clearly to business leaders, technology teams, and executive stakeholders.
• Work independently with minimal direction, proactively solving problems and driving tasks to completion.
• Perform other duties as assigned.

• Bachelor's Degree in Business, Information Technology, Computer Science, Engineering, or a related field (Required)
• Master's Degree in in Business Administration (MBA), or a related field. (Preferred)
• 7 years in of experience in enterprise solutions, business analysis, solution delivery, or a related field (Required)
• Experience leading business discovery, requirements analysis, solution design, process improvement, and cross-functional technology initiatives (Required)
• Experience managing multiple initiatives of varying size and complexity (Required)
• Experience working with Product Owners, Systems Managers, Development, Quality Assurance, business leaders, and technical resources (Required)
• Experience identifying and shaping automation, artificial intelligence, systems optimization, and user experience opportunities (Preferred)
• Must have a valid driver's license
• Strong consulting, facilitation, requirements elicitation, process analysis, problem-solving, and solution design skills
• Ability to connect business goals with practical, scalable, secure, and supportable technology solutions
• Ability to create clear requirements, process models, solution concepts, prototypes, roadmaps, and executive-level communications
• Proficiency with collaboration, documentation, visualization, prototyping, project delivery, and AI tools
• Strong stakeholder management and relationship-building skills with the ability to influence without direct authority
• Ability to navigate ambiguity, challenge assumptions constructively, and guide groups toward decisions
• Strong written and verbal communication skills with the ability to translate between business and technical audiences
• Demonstrate curiosity, versatility, sound judgment, accountability, and commitment to measurable business outcomes

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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