Guest Services Representative

Job Description

Job Description

Guest Services Representative

Front Desk Associate / Spa Receptionist / Customer Service Representative

Morgan Ford Massage Therapy

3187 Morganford Rd. St. Louis, MO 63116

Morgan Ford Massage Therapy is hiring a Guest Services Representative to serve as the front desk leader and first impression for our spa.

This role is the lifeline of the business . You are the first point of contact for every guest and are responsible for managing the entire experience before, during, and after each visit.

This is not a passive front desk role. We are looking for someone who is organized, detail-oriented, service-driven, and motivated by performance and results .

If customer service is your calling and you take pride in creating exceptional experiences while driving sales and efficiency, this is a strong opportunity to grow within a structured, high-performing spa environment.

• Greet every guest with energy, professionalism, and a welcoming presence

• Create a strong first impression and deliver a consistent, high-end client experience

• Check guests in and out accurately and efficiently

• Assist guests with forms, questions, and overall experience from arrival to departure

• Schedule appointments and manage provider availability

• Organize bookings to maximize efficiency and profitability

• Ensure smooth daily flow of services and minimize gaps or delays

• Recommend services, memberships, packages, and retail products

• Encourage pre-booking and repeat visits

• Sell gift cards and promote specials

• Track performance, sales metrics, and daily activity

• Complete opening and closing procedures and daily checklists

• Handle phone calls, inquiries, and guest communication

• Assist spa leadership with administrative tasks

• Manage cash handling, reporting, and gratuity distribution

• Maintain a clean, organized, and professional spa environment

• Assist with laundry, restocking, and light cleaning duties

• Support event setup, breakdown, and in-spa promotions

• Help manage retail displays and inventory organization

• Strong customer service skills with a true “people-first” mindset

• Highly organized and detail-oriented

• Ability to multitask in a fast-paced environment

• Professional appearance and communication

• Reliable, punctual, and accountable

• Comfortable with sales, recommendations, and upselling

• Positive, energetic attitude with a team-first mindset

• Ability to maintain discretion and confidentiality

• High school diploma or equivalent required

• 1–2+ years of experience in spa, salon, hospitality, customer service, or front desk roles preferred

• Strong computer skills (POS systems, scheduling software, Microsoft/Google tools)

• Ability to type efficiently (40+ WPM preferred)

• Comfortable handling multiple systems and tasks simultaneously

• Ability to lift up to 50 lbs and assist with light cleaning duties

• Flexible schedule, including evenings, weekends, and extended hours as needed

• Guests feel welcomed, valued, and taken care of from start to finish

• Scheduling is accurate, efficient, and optimized

• Retail and service sales goals are consistently achieved

• The front desk and spa environment are clean, organized, and professional

• No details are missed and nothing falls through the cracks

• Maintain a polished, professional appearance and follow dress standards

• Greet every guest with enthusiasm and consistency

• Create a positive, upbeat environment for both guests and team members

• Stay proactive in sales, service, and organization at all times

• Participate in team meetings, training, and performance reviews

• Represent the brand both inside and outside of the spa

• Established spa with a strong and growing client base

• Structured, performance-driven environment

• Opportunity to grow into leadership or advanced roles

• Commission and performance-based earning potential

• Team-focused culture with clear expectations and growth opportunities

If you are someone who thrives in a structured, fast-paced, client-focused environment and takes pride in delivering exceptional service while driving results, apply today and join the Morgan Ford Massage Therapy team.