Terminal Operations Manager

Senior Manager, Terminal Operations

Anticipated starting salary between $121,644 - $150,216 depending on qualifications. The Senior Manager, Terminal Operations provides leadership and management for NWSA marine terminal operations. This position partners with Alliance stakeholders in the marine terminal and railroad sectors to develop and deliver safe, cost-competitive, and efficient operational solutions. Through a proactive, collaborative, and innovative approach, the role supports improved marketplace competitiveness and the delivery of first-class service.

Primary Functions

• Coordinates marine terminal operations, Class I railroads, and the NWSA operations team to develop and implement innovative solutions that deliver best-in-class service.
• Develops and implements operations policies, procedures, programs, and best practices; monitors industry trends and innovations in marine container terminal, roadway, and rail operations; and coordinates Alliance operations strategies with the Commercial Team and internal stakeholders to foster growth, efficiency, and financial strength.
• Leads NWSA Trucker Experience program, coordinating with WTA on Quarterly Trucker Outreach forum and other initiatives to improve efficiency and service delivery through the gateway.
• Serves as operational lead for roadway initiatives and issues, providing support and guidance to environmental, government relations, commercial, and facility development departments.
• Develops and maintains internal and external customer relationships; represents the Port with customers, terminal operators, community organizations, and industry committees.
• In cooperation with NWSA Real Estate, manages the container terminal lease matrix and coordinates with internal stakeholders, including Maintenance, and external stakeholders to resolve issues in a timely, cost-effective, and professional manner.

Required Education & Experience

Bachelor's degree from a Maritime Academy or other accredited school in business with specialization in transportation or a related discipline is required. An additional four (4) years of relevant experience may substitute for a bachelor's degree. A minimum of six (6) years of progressively responsible experience in positions in the ocean carrier, port, rail, or terminal operator industries is required. Experience in a union environment and management of a unit, team or department is desirable.

Additional Requirements

The desired candidate will bring a collaborative, team-oriented approach to manage processes, and will demonstrate initiative with minimal direction while knowing when to ask questions and seek input from peers and the broader team. The ability to think and act creatively and strategically to achieve the Alliance's business goals is key to success in this role. Must have significant knowledge of the maritime industry and port operations; bring energy, enthusiasm, and strong values; lead and implement positive changes; and demonstrate a strong commitment to operational excellence with superior oral, written, and interpersonal skills.

This individual must demonstrate a caring customer service attitude, a strong commitment to operational excellence, and dedication to the organization's core values: Service Excellence and Partnership; Boldness, Innovation and Adaptability; Environmental Leadership; Fiscal Responsibility; Asset Management; and Health and Safety.

NWSA seeks candidates who will embrace and model these values both internally and externally, and who understand what it means to carry out these values in their everyday work. We value individuals who also bring an impeccable work ethic, honesty, and integrity, and who consistently exhibit enthusiasm, energy, and a drive to succeed. In accordance with the Immigration Control and Reform Act of 1986, all persons offered employment must provide acceptable proof of identity and authorization to work in the United States. Proof will be required prior to employment. The successful candidate must possess (or obtain within 30 days of employment) a valid driver's license. Candidate must be able to successfully complete a background investigation. Candidate must also be able to obtain/maintain a Transportation Worker Identification Credential (TWIC), which is a program managed by the Department of Homeland Security (DHS). Information on this program can be viewed here.

THE NORTHWEST SEAPORT ALLIANCE IS COMMITTED TO PROVIDING A WORKPLACE THAT IS FREE FROM ILLEGAL DISCRIMINATION AND HARASSMENT. WE ADHERE TO ALL APPLICABLE STATE AND FEDERAL ANTI-DISCRIMINATION LAWS.