Field Service Technician

Job Description

Job Description

Field Service Technician – Industrial Automation
Location: Jackson, MI
Travel: Approximately 75%

If you enjoy troubleshooting equipment, working with your hands, and would rather be in the field than sitting behind a desk, this could be a great opportunity.

We’re looking for an experienced Field Service Technician to install, commission, troubleshoot, upgrade, and support sophisticated automated equipment at customer locations throughout North America, with occasional international travel.

This position involves significant travel, so we're looking for someone who genuinely enjoys being on the road and working directly with customers.

What You’ll Do
Install, commission, and start up automated equipment at customer facilities
Perform mechanical assembly, electrical wiring, machine setup, testing, and troubleshooting
Troubleshoot electrical, mechanical, pneumatic, PLC, and controls issues
Install equipment upgrades, retrofits, and system enhancements
Use PLC software and machine controls to diagnose equipment problems
Read electrical schematics, wiring diagrams, and mechanical drawings
Train customers on equipment operation, maintenance, and troubleshooting
Work with Engineering, Manufacturing, Sales, and Technical Support to resolve issues
Complete detailed field service reports and recommendations
Provide professional, customer-focused service while working independently in the field

What We’re Looking For
3+ years servicing industrial machinery, automation systems, packaging equipment, or similar manufacturing equipment
Strong mechanical and electrical troubleshooting skills
Pneumatic and machine troubleshooting experience
Working knowledge of PLCs and industrial controls
Ability to read electrical schematics, wiring diagrams, and mechanical drawings
Ability to independently diagnose equipment problems
Strong customer service and communication skills
Comfortable with approximately 75% travel

Travel
This is a true Field Service position. Travel will include frequent overnight trips throughout the U.S. and Canada, with occasional international assignments. Projects may range from several days to multiple weeks, with employees typically returning home every other weekend depending on the project schedule.

Nice to Have
Mechatronics experience
Packaging, food processing, bakery, or automated manufacturing equipment experience
PLC troubleshooting or programming
Servo systems, VFDs, HMIs, pneumatics, hydraulics, or industrial networking
Technical certification, associate degree, military technical training, or equivalent experience

If you're a strong industrial troubleshooter who enjoys travel, variety, and solving problems directly at customer sites, we'd like to hear from you.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

Guiding Principles and Core Values: UP HIRE
Understanding Matters.
We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.

People Matter.
People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.

Honesty Matters.
We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.

Innovation Matters.
We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.

Relationships Matter.
We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.

Everything Matters.
We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.