(USA) Front End Coach

Position Summary... Leads and develops teams effectively by teaching, training and actively listening to associates touring stores and providing feedback. TourtoTeach, communicating and collaborating with all levels of associates regarding store operations, utilizing technology business initiatives, merchandising and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives such as store of the community and community outreach programs, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently, and developing qualified associates to meet staffing needs and achieve company growth potential. What you'll do... Coordinate completes and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, demonstrating adaptability, and promoting continuous learning. Ensures compliance with company policies and procedures, supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Builds high performers teams, embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging, creating opportunities for all associates to thrive and perform. Minimum Qualifications... 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience. For facilities that sell firearms, acknowledge that the position requires successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state specific requirements, acknowledge that the position may require a current state issued Certificate of Eligibility. Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.). Preferred Qualifications... Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing. Primary Location... 550 Providence Hwy, Walpole, MA 02081‑4231, United States of America. Walmart is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Benefits you’ll enjoy Discount Card: 10% off most regular‑priced items and fresh produce in‑store and on select items at Walmart.com. Eligible after 90 days of employment. Live Better U: 100% covered tuition and books. Earn a degree or in‑demand skills certificates with no debt – Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams. Medical, dental, vision, and wellness programs for you and your family. Access to mental health resources and assistance programs. Training, leadership programs, and clear paths to advance. Paid time off (PTO) benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Additional compensation Regional Pay Zone (RPZ) (based on location) Complex Structure (based on external factors that create challenges) #J-18808-Ljbffr Walmart