Personal Banker Associate I

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Personal Banker Associate I GENERAL FUNCTION Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week onboarding and education program, including rotations in operations and Sales & Service. Candidates will receive a certification at the conclusion of the program to demonstrate the skills necessary to perform within the Retail Personal Banker job family. The Personal Banker I is a financial center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The role includes acquiring new households and deepening existing customer relationships through activities such as lobby leadership (Financial Centers), aisle time (Bank Marts), and tele‑consulting, and processing teller transactions as platform staff. Responsible for risk management by exchanging ideas, elevating concerns, following policies and procedures, and ensuring actions drive a positive customer experience. The role consistently identifies, assesses, manages, monitors, and reports risks while operating within the bank’s risk appetite and achieving results. ESSENTIAL DUTIES AND RESPONSIBILITIES Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in‑depth knowledge of retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Primarily focused on cross‑selling to existing customers and engaging in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events) as directed. Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate to provide timely, holistic financial solutions. Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs with respect to the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Answer customer questions confidently and own customer issues. Maintain trust and confidentiality of all business information. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Adhere to established policies and procedures while opening/servicing the full range of retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Keep up to date on retail procedures to mitigate fraudulent activity and reduce risk or exposure. SUPERVISORY RESPONSIBILITIES None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED College degree or work experience providing transferable skills, or a combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer households and small business customers and/or cross‑sell to established customers. Must be able to demonstrate understanding of advanced math functions for analysis of credit and financial information. Professional appearance and strong verbal/written communication skills required. Working knowledge of retail policies and procedures to make sound decisions with good judgment. Position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R questions and registration required for employment in this position. WORKING CONDITIONS Normal office environment. Extended viewing of computer screens. This program requires the ability to travel within the affiliate for training and scheduling flexibility. Travel outside the affiliate for various classroom training sessions. LOCATION Venice, Florida 34292 BASE SALARY The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. BENEFITS Our extensive benefits programs support the individual needs of employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page at: EEO STATEMENT Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr