Medical Support Assistant (Advanced)

Medical Support Assistant

Advanced Medical Support Assistants (AMSAs) interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Northern Arizona VA Health Care System Hiring Managers.

Duties include but are not limited to:

• Comprehensive understanding of scheduling procedures for all community care.
• Must have through knowledge of enrollment, eligibility, and community care.
• Responsible for assuring accurate appointment management and the coordination of all administrative information between the professional staff and the Veteran.
• Work collaboratively with patient, contractor/provider to schedule appointments.
• Must demonstrate technical competency in the use of the VistA, Computerized Patient Record System CPRS (including consult toolbox).
• Serves as primary point of contact for internal and external customers and is responsible for processing Community Care Consults that are processed through various programs, including but not limited to: Community Care Network (CCN), Veteran Care Agreements (VCAs) and Direct Scheduling of various specialties.
• Processes consults following Office of Community Care procedures and guidelines and enters appropriate authorizations, if required, utilizing the correct Fund Control Point (FCP)/Obligation number and correct cost estimations.
• Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels.
• Processing Community Care Consults that are processed through various programs, such as, Community Care Network (CCN), Patient Centered Community Care (PC3), or Veteran Care Agreements (VCAs) and Direct Scheduling of various specialties.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of the requests and provide the information desired using privacy rules and established clinic processes
• Capable of independently managing their responsibilities with minimal supervision, demonstrating the ability to prioritize tasks and adjust deadlines as necessary to ensure efficient workflow and meet team and patient needs.
• Assists in training of team members on administrative and technical aspects of the position.
• Manage the flow of information between VA and Community Care providers and serve as a point of contact/Liaison for community providers and office managers and schedulers.

Work Schedule: Monday through Friday, 8:00am to 4:30pm (Tour may be subject to change based on needs of the facility).

Telework: Not Authorized

Virtual: Not Authorized

Relocation/Recruitment Incentives: Not Authorized

Functional Statement #: 00000

Permanent Change of Station (PCS): Not Authorized

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

US Department of Veterans Affairs