Member Services Supervisor

Position Summary This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all Villa Sport members receive five-star service when entering and departing the club and when requesting changes to or information about their membership account. Job Location Colorado Springs, CO 80923 Employment Details Position Type: Full Time Salary Range: $18.20 - $20.20 Hourly Travel Percentage: None Job Category: Hospitality - Hotel Compensation and Benefits $18.20-$20.20 hourly, based on relevant experience to the role. Full-time hours. Full benefits package. PTO. 401K with dollar for dollar match up to 4%. Complimentary club membership for you and your family. Discounts on club products and services. Qualifications Five-star customer service and problem-solving skills. Excellent communication and phone skills. Highly proficient computer skills; able to learn new software and systems efficiently. Experience working for a high-end, high-touch, service-oriented business is a plus. Experience leading a team and being a part of a high-performing team. Experience working in a fast-paced, multi-faceted, customer-facing position. Servant leadership mindset. Outgoing, friendly personality with ability to work with and serve all kinds of people. Responsible and accountable; self-motivated. High energy with a positive outlook. Detail-oriented. College degree, progress toward a college degree, or equivalent skills gained through experience. Job Status Villa Sport anticipates this job opportunity will close by June 30 and we have 1 position to fill in this time. These details may change at any time based on business needs. Equal Employment Opportunity It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law. #J-18808-Ljbffr