Regional Director of Patient Experience

Responsibilities  

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

• Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction

• Lead and manage team member recruiting, training, development, and assignments

• Perform daily inspections and assessments and coach and counsel team members

• Collaborate with department, facility, and company leadership to achieve 

• goals

• Analyze data and make adjustments to meet facility, budget, and compliance goals

• Execute, maintain, and monitor quality control systems and budgets

• Drive compliance with health, safety, and industry regulatory agencies

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization

• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor 

• Decision Making: Ability to quickly make sound decisions and judgments 

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2+ years managing salaried and hourly employees

• Ability to work a flexible schedule that may include nights, weekends, and holidays

• Computer experience with word processing, spreadsheets, and various software

• Must be willing to relocate for promotion opportunities

Not Required But a Big Plus

• Proficiency in languages other than English, especially Spanish

• Familiarity with OSHA, The Joint Commission, and other regulatory requirements

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee assistance program (EAP)

• Employee resource groups (ERGs)

• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion . 

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. 

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

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