Client Services Manager

Client Services Manager

At Infinity Marketing we are growth-obsessed problem solvers who know great marketing moves the needle, and strong collaboration keeps it there. To our clients, we're problem solvers, growth drivers, and brand advocates. To each other, we're cheerleaders, sounding boards, and collaborators. We are a team of thinkers, connectors, and doers on a mission to make a difference for our clients. We believe in the power of collaboration — communicating without egos to cultivate momentum, unearth ideas, and foster meaningful relationships built on trust. We believe that great marketing propels business forward and great partners show you just how far you can go. Come be a part of the Infinity crew and see why we're better together.

We exist to drive growth through relationships that empower people to make a difference.

Partnership - Teamwork is in our DNA. Every client is a partner, and every project is a shared journey toward something greater. We'll always pursue a win-win, and we insist on mutual respect and empathy.

Integrity - Trust is earned through action, and we're here to build lasting trust with our clients and each other. We stand by our word, we are boldly transparent, and we hold ourselves to high ethical standards.

Curiosity - Deep discovery drives serious progress. By asking thoughtful questions, exploring new ideas, and challenging assumptions, we uncover bold solutions to stay ahead of the curve — so you can, too.

Results - Achieving your goals is our goal too. From first consultation to final delivery, we set clear expectations, measure progress, and work relentlessly to drive performance and help your business grow.

Humility - Growth comes from listening, learning, and adapting. By owning our mistakes, embracing feedback, and serving others, we turn challenges into stronger relationships and better outcomes.

Position Summary At Infinity Marketing the Client Services Manager may serve as two different account leadership roles, Relationship Lead or Service Partner, depending on the needs and structure for each assigned account.

• The Relationship Lead is responsible for the overall health and growth of the account, serving as the senior-most partner to the client and aligning with their highest-level stakeholders. This role functions as the internal voice for the client within the agency providing direction and feedback on significant work before it is sent to the client. They seek regular client feedback and ensure alignment on major initiatives, playing a critical role in guiding the long-term direction of the partnership.
• The Service Partner is responsible for the execution and delivery of all client initiatives. Serving as the primary day-to-day client contact, the Service Partner owns communication, coordination and the successful orchestration of work across Infinity's service lines. This role translates strategies into high-performing, integrated, and actionable plans, ensuring that efforts are delivered with a high standard of accuracy, quality, and timeliness.

The Client Services Manager acts as a trusted advisor to clients, fostering strong client relationships and leveraging experience with integrated marketing tactics. This role contributes strategic insight, guides discovery efforts, and identifies opportunities for organic growth through consulting and collaboration.

• Health, dental, and vision insurance
• 401(k) with matching
• Hybrid + remote options
• Open PTO
• Cell Phone Stipend
• Professional development

Position Responsibilities

• Cultivate and maintain strong, long-term relationships with assigned clients, grounded in trust, performance, and partnership
• Maintain a deep understanding of client business goals, industry landscape, and competitive environment to inform recommendations and decision-making
• Identify and drive organic growth opportunities across assigned accounts through proactive consultation and collaboration
• Lead cross-functional teams to deliver integrated, high-quality client work; ensuring that they communicate and work as one team to identify needs, define success, drive performance, and deliver results.
• Responsible for the overall client experience, delivery, efficiency, and profitability of assigned accounts.
• Own account financials, ensuring that the agency's work aligns with the client's financial expectations and constraints and tracking against internal projections. Understand billing processes, owning budget and creative projections management and documents.
• Ensure client's brand, values and products/services are accurately and effectively communicated.
• Contribute to new business and organic growth efforts through strategic and operational input with proposal development for clients and prospects outside of assigned accounts.
• Travel as needed/assigned for client meetings, training opportunities, etc.
• Other duties and responsibilities as assigned.

Essential Skills and Experience

• Associate or bachelor's degree in marketing, communications, business, or related field
• 5-8 years of experience in marketing or communications
• Experience in the fiber/telecom industry
• Demonstrated experience with Office 365
• Established advertising knowledge
• Strong relationship manager
• Experience owning account financials: budgets, projections, efficiencies
• Proven experience with the full spectrum of cross-marketing tactics
• Polished communication
• Resourceful
• Self-motivated, takes initiative
• Displays self-management skills for tasks and emotions
• Demonstrated growth in self and social awareness
• Intellectual curiosity

Infinity Marketing is a diverse organization that provides equal opportunity in employment and has a policy of zero tolerance against discrimination or harassment during employment on the grounds of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, marital status, disability, veteran status, age, genetic information, or any other status protected under applicable federal, state, or local laws. Infinity Marketing prohibits retaliation against an individual for engaging in activity protected under this policy and interfering with rights or privileges granted under anti-discrimination laws.