Emergency Services Coordinator - Mississippi Med-Com - Full-Time/ Part-Time

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center.  Please review the following instructions prior to submitting your job application:

• Provide all of your employment history, education, and licenses/certifications/registrations.  You will be unable to modify your application after you have submitted it.
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After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license.  You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00045573

Job Category:

Professional and Technical

Organization:

MED-COM

Location/s:

Main Campus Jackson

Job Title:

Emergency Services Coordinator - Mississippi Med-Com - Full-Time/ Part-Time

Job Summary:

The Emergency Services Coordinator is responsible for the efficient coordination of patient flow, including interfacility transfers, admissions, and consultations for Emergency Department patients. This role encompasses the initiation and management of both air and ground medical transport, as well as the reception and processing of EMS transmissions. The coordinator plays a critical role in facilitating pre-hospital communication and resource deployment during crises or disaster scenarios. Additionally, the position ensures the provision of timely, high-quality emergency and critical care for patients transported to UMMC or other designated facilities.

Education & Experience

Education and Experience Required:

High school Diploma/GED and (1) year of Medical Dispatching or Emergency Medical Services (EMS) experience

Certifications, Licenses or Registration required:

Basic Life Support (BLS) from the American Heart Association. Emergency Medical Technician (EMT), Emergency Medical Dispatcher (EMD), or Advanced Medical Technician (AMT) from the Mississippi State Department of Health. National Incident Management System (NIMS) 100, 200, 700 and 800 is required post-hire within 6 months.

Preferred Qualifications:

NAACS preferred. If EMT, valid Mississippi State Department of Health/Bureau of Emergency Medical Services jurisdictional medical control on file for UMMC emergency services will be obtained within one month.

Knowledge, Skills & Abilities

Knowledge, Skills, and Abilities:

Verbal and written communications skills.  Comprehension skills. Basic computer operations skills and knowledge. Basic clinical and medical terminology knowledge. Critical thinking and decision-making skills.  Protocol based decision making skills.  Ability to simultaneously operate and answer multiple telephone and radio systems.

Responsibilities:

• Utilizes MedCom communication and documentation systems and protocols to receive, document, and manage radio transmissions, telephone calls, and other electronic communications related to emergency patient transfers, consultation requests, and assistance from pre-hospital providers and law enforcement agencies.
• Ensures the accurate and timely relay of verbal and written messages, particularly in relation to emergent transfer requests, patient reports, and medical control communications.
• Participates in educational and outreach activities and coordinates emergency preparedness efforts for internal and external customers with local, state, regional and federal partners.
• Assists with communication responsibility in accordance with the state of Mississippi comprehensive emergency management plan.
• Evaluates, plans, provides, and documents care for patients in the disaster, transport in or out of hospital environment.
• Performs daily operational duties of the disaster management plan as assigned, including but not limited to radio checks and management of incoming alerts.  Assists with dissemination of disaster preparedness information and management as directed by the UMMC Mississippi Center of Emergency Services leadership.
• Participates in disaster drills and exercises utilizing computer-based systems, weather systems and communication systems.
• Follows specialty service and clinical department protocols in referring patients to UMMC.
• Maintains and verifies the quality and accuracy of all communications center related transport documentation.
• Receives, coordinates, and relays requests for medical transport by the comprehensive transport program.  Performs continuous vehicle or aircraft following (computerized and/or manual mapping skills) and initiates emergency action plans in case of an incident/accident.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:
Requires frequent exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, constant exposure to bio-hazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, constant working hours significantly beyond regularly scheduled hours, constant activities subject to significant volume changes of a seasonal/clinical nature, constant work produced subject to precise measures of quantity and quality, frequent bending, occasional lifting and carrying up to 50 pounds, constant crouching/stooping, frequent kneeling, frequent pushing/pulling, frequent reaching, constant sitting, frequent standing, frequent twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

FLSA Designation/Job Exempt:

No

Pay Class:

Hourly

FTE %:

100

Work Shift:

Benefits Eligibility:

Grant Funded:

Job Posting Date:

09/8/2025

Job Closing Date (open until filled if no date specified):