Engineer

Job Description Virtual Agent / Conversational Designer Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer Practical experience on NLU intent and utterance authoring Strong knowledge and hands-on experience on Topic block design Strong knowledge and hands-on experience on Conversational UX background Design end-to-end conversation journeys Greetings Intent handling Multi-step flows Fallbacks Create Decision trees Dialog flows Flow diagrams Identify User intents (e.g., “reset password”, “check ticket status”) \u201Creset password\u201d, \u201Ccheck ticket status\u201d Map Intents \u2192 conversation flows Work With Business Teams To Define high-impact use cases Dialogue & Content Writing Bot responses Prompts System messages Ensure Tone Is Clear Human-like Aligned with brand Conversational UX (User Experience) Design Experiences That Minimize user effort Avoid confusion Handle edge cases Optimize Navigation within conversations Error handling Bot Configuration / Platform Work Configure Bots On Platforms Like ServiceNow Virtual Agent Dialogflow Microsoft Bot Framework Implement Topics / intents Entities Flow logic Integration with Backend Systems Connect Bot To Systems ITSM (tickets, approvals) CRM / HR tools Enable Actions Create ticket Retrieve data Trigger workflows Testing & Optimization Test Conversations Different user inputs Edge cases Analyze Drop-offs Failed intents Improve Flows Responses Accuracy Salary Range- $85,000-$100,000 a year #J-18808-Ljbffr Tata Consultancy Services