Customer Support Engineer

Serving as the first point of contact for customers and researchers, the full-time remote Customer Support Engineer will address technical inquiries, document solutions, and assist in optimizing internal workflows. Key responsibilities Provide initial technical support for customer and researcher issues across various channels, resolving standard L0-L2 technical questions Document repeatable solutions in the Knowledge Base and identify established workarounds for common issues Collaborate with senior team members for professional growth and assist in refining operational workflows to enhance resolution efficiency Required qualifications 0-2 years of experience in a technical support, customer-facing, or technology-adjacent environment Familiarity with command-line tools (e.g., Bash, SSH, grep) and foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA Strong written and verbal communication abilities focused on clear, professional documentation A solutions-oriented approach with strong time management skills and composure under pressure Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking is preferred