Senior Infrastructure Engineer

Description

The Senior Infrastructure Engineer is a hands‑on, elite technical generalist responsible for solving Brook & Whittle's infrastructure problems wherever they occur: servers, networking, cloud, or DevOps. This is a deeply technical role built for someone who can be handed any infrastructure problem and own it through to resolution without being routed to a specialist.

Reporting to the IT Infrastructure Manager, this role works alongside an experienced team of infrastructure professionals supporting Microsoft 365, Azure, AWS, hybrid identity, multi‑vendor networking, and core enterprise systems across multiple North American manufacturing facilities. The Senior Infrastructure Engineer brings enterprise‑level foresight to everything they build: standardized, scalable, documented, and repeatable, not one‑off fixes that only the builder can maintain.

This role supports both corporate‑office and manufacturing shop‑floor environments, where downtime can directly impact production, shipping, customer service, and revenue. The ideal candidate is a technically elite infrastructure generalist who can diagnose and resolve problems across diverse and unfamiliar systems, catch risk before it becomes an incident, and build infrastructure with the discipline and scale of thinking an enterprise organization requires.

Requirements

• Operate as a top‑tier, cross‑domain contributor across servers, networking, cloud, identity, and DevOps, capable of taking on any infrastructure problem handed to you and owning it through to resolution without needing to be routed to a specialist.
• Administer and troubleshoot core infrastructure: Windows Server (physical, virtual, and cloud‑based), hybrid Active Directory / Entra ID, Microsoft 365 (Exchange Online, SharePoint, Teams), Microsoft Azure, DNS/DHCP, and multi‑vendor networking (LAN/WAN, firewalls, VPNs, routing, switching).
• Work hands‑on with automation tooling: CI/CD pipelines, infrastructure‑as‑code, and scripted deployment and configuration management, in addition to endpoint and access tooling including CrowdStrike, Cloudflare Zero Trust, and Action1 patch management.
• Support infrastructure across corporate‑office and manufacturing shop‑floor environments, understanding that downtime in these environments can directly affect production, shipping, and customer commitments.

Enterprise Foresight & Resource Building

• Design and build infrastructure resources the way an enterprise organization needs them built: standardized, scalable, documented, and repeatable, not one‑off fixes that only the builder can maintain.
• Identify and elevate potential problem areas before they become incidents. This role is expected to catch risk early and build the safeguards that prevent it from recurring, not just respond well after something breaks.
• Operate effectively in ambiguous or undocumented situations: diagnose and resolve issues on systems without a playbook, then build the documentation and structure so the next person has one.
• Exercise sound judgment on prioritization when demands compete, with particular attention to production, fulfillment, and billing impact.

Cross‑Site & Cross‑Functional Collaboration

• Communicate infrastructure status, risk, and constraints clearly to both technical peers and non‑technical stakeholders, without waiting to be asked.
• Work across facilities and functional teams (Support, Cybersecurity, Software Engineering) with clear handoffs, knowing where personal ownership ends and another team's begins.
• Support integration of acquired facilities onto standard technology platforms.

Documentation, Automation & Project Leadership

• Develop and maintain documentation for infrastructure systems and configurations; close existing documentation gaps across the environment as you touch them.
• Build automation that reduces manual effort, improves consistency, and prevents recurring service interruptions, applying DevOps practices to infrastructure operations rather than treating automation as a side project.
• Lead and execute infrastructure projects and initiatives, including migrations, upgrades, and standardization efforts, reliably and independently.
• Participate in on‑call rotation and after‑hours maintenance windows scheduled around production and shift schedules.

Required Qualifications:

• 7+ years of progressive IT experience as an Infrastructure Engineer, Systems Administrator, DevOps Engineer, or equivalent generalist infrastructure role.
• Strong hands‑on expertise with:
  • Microsoft 365 and Azure
  • Hybrid identity (Active Directory and Entra ID)
  • DNS, DHCP
  • Networking concepts and technologies
  • Servers, virtualization, and storage
• Experience using scripting or automation to improve infrastructure operations.
• Experience working in a multi‑site organization.
• Proven ability to independently tackle and solve complex technical problems across diverse domains.
• Experience operating in hybrid (on‑prem and cloud) environments.
• Excellent communication skills, with the ability to translate technical concepts for non‑technical audiences.
• Ability to work a hybrid on‑site schedule, typically 3‑4 days per week in the New Albany, IN office.
• Ability to travel 15%-20% to other company facilities.
• Occasional night and weekend work may be required for projects, maintenance windows, and major incident response.

Preferred Qualifications:

• Manufacturing or industrial environment experience.
• Experience integrating IT environments through mergers or acquisitions.
• IT certifications ("e.g., Microsoft, networking, cloud, or infrastructure-related").
• Experience in regulated or security‑conscious environments.
• Bachelor's degree in IT, Computer Science, or related field preferred; equivalent experience accepted.

Key Competencies:

• Elite technical range across infrastructure domains: server, networking, cloud, and DevOps, with the credibility to be handed any problem in that set and solve it independently.
• Strong independent problem‑solving; can diagnose unfamiliar systems without significant guidance.
• Enterprise‑minded builder: designs for scale and reuse rather than the fastest fix and thinks about how a solution holds up after they've moved on to the next problem.
• Proactive risk orientation: catches problems before they elevate and builds safeguards against recurrence, rather than only reacting after impact.
• Clear, audience‑appropriate communication with both technical and non‑technical stakeholders.
• Comfortable operating without a fully mature process or documentation set and building it as they go.
• Hands‑on experience with DevOps practices: CI/CD, infrastructure‑as‑code, and automation‑first operations.
• Thorough understanding of enterprise IT best practices for security, standardization, availability, and support.
• Demonstrated, verifiable depth across server, networking, cloud (Azure or comparable), and DevOps/automation, not surface familiarity in any of the four.

Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world‑class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label!”

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.

We believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co‑workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.