General Manager

Job Title: Maintenance Operations Manager / General Manager

Job Type: Full-time

Work Location: In person - Jacksonville, FL

Build the Operation — Not Just Manage It

A growing residential and commercial maintenance organization is seeking a hands-on Maintenance Operations Manager / General Manager to lead and scale its field operations.

This role is ideal for a strong operational leader who also has practical field experience. While the position includes significant office-based management responsibilities, it is not a desk-only role. The right candidate will spend substantial time in the field supporting technicians, overseeing job quality, assisting with estimates, resolving operational issues, and driving day-to-day efficiency.

During the early growth phase, this role will maintain a regular field presence, including job site visits, technician supervision, quality control, vendor coordination, and direct hands-on support when needed.

The organization currently supports a large portfolio of residential, multifamily, and commercial properties, with significant opportunity for continued growth and expansion into additional service lines.

What You’ll Do:

Operations & Team Leadership

• Lead and manage a growing maintenance team, including technicians and field personnel
• Oversee scheduling, workflow coordination, technician accountability, and daily operations
• Maintain an active field presence by regularly visiting job sites, supporting technicians, reviewing workmanship, and ensuring service standards are met
• Spend approximately 40–60% of time in the field during the initial growth phase, with responsibilities gradually shifting toward operational oversight as the team expands
• Conduct quality control inspections and resolve operational issues in real time
• Support hiring, onboarding, training, and development of maintenance staff
• Provide occasional direct hands-on support for estimates, troubleshooting, emergency response, or staffing gaps when needed

Process Development & Systems

• Establish and improve operational processes, procedures, and service standards
• Develop job costing systems, price books, and standardized estimating procedures
• Improve workflow management using field service software and scheduling systems
• Implement and enforce documentation standards including:
• Before/after photos
• Job completion procedures
• Customer communication
• Time tracking accuracy
• Inventory accountability
• Build structure, consistency, and accountability across daily operations

Fleet, Inventory & Vendor Management

• Oversee vehicle organization, maintenance schedules, and inventory standards
• Build and maintain vendor and supplier relationships
• Improve inventory tracking and material management processes
• Ensure field teams are properly equipped and operating efficiently

Business Growth & Service Expansion

• Identify opportunities to expand service offerings and operational capabilities
• Support scaling of field operations as the organization grows
• Assist leadership in improving profitability, efficiency, and service delivery

What We’re Looking For:

Required Qualifications

• 5+ years of leadership experience in maintenance, facilities, construction services, HVAC, restoration, or field operations
• Experience managing technicians, service schedules, or field teams
• Strong operational, organizational, and leadership skills
• Ability to build systems, improve processes, and drive accountability
• Comfortable working in both office and field environments
• Experience using field service management software, CRMs, or scheduling platforms
• Strong communication and leadership abilities
• Valid driver’s license with acceptable driving record

Preferred Qualifications

• Experience with job costing, estimating, inventory systems, or fleet management
• Experience scaling service operations or building operational structure
• Familiarity with platforms such as Housecall Pro, ServiceTitan, or similar tools
• Background in military operations, logistics, or structured leadership roles is a plus
• General knowledge of residential maintenance trades (drywall, plumbing, electrical, painting, flooring, repairs)

What Success Looks Like

Within the first 90–120 days, this role will be expected to:

• Improve technician accountability and workflow management
• Establish operational processes and documentation standards
• Support implementation of job costing and pricing systems
• Improve inventory and fleet organization
• Increase operational efficiency and service consistency
• Build scalable systems to support long-term growth

Work Environment & Expectations

• This is an in-person role combining office leadership, field supervision, and operational management
• Candidates should expect a mix of administrative work and active field time
• The role requires regular travel between job sites, properties, vendors, and operational locations throughout the day
• During the growth phase, this position requires a highly engaged, hands-on leadership approach to establish structure, accountability, and consistency

Physical Requirements

• Ability to lift up to 50 lbs occasionally
• Ability to stand, walk, bend, kneel, crouch, and climb as needed
• Comfortable working indoors and outdoors in varying weather conditions
• Ability to navigate construction sites, including uneven surfaces and ladders
• Ability to use hand tools and power tools as needed
• Ability to wear required PPE (hard hat, safety glasses, gloves, boots, etc.)
• Must be able to perform job duties with or without reasonable accommodation

Compensation & Incentives

• On-target earnings (OTE): $85,000–$100,000+, based on performance and company growth
• Paid time off and holidays
• Growth opportunity within a rapidly expanding organization
• Company technology and tools provided
• Potential company vehicle allowance or company vehicle based on role needs

Why This Opportunity?

This is a rare opportunity to join a growing maintenance organization at a pivotal stage of expansion. The right leader will have the ability to build structure, improve systems, develop teams, and directly shape the future of the operation.

If you are operationally driven, field-experienced, and motivated by building and scaling service organizations, this is an excellent opportunity to make a significant impact.

This Employer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.