Learning and Development Manager

HVAC Training & Development ManagerGSM Services | Gastonia, NCTurn Your HVAC Experience Into the Next Generation of Great TechniciansAre you an experienced HVAC professional who enjoys teaching others, solving problems, and helping technicians become better at their craft?GSM Services is looking for an HVAC Training & Development Manager to lead and grow our onsite HVAC training program. This is a unique opportunity for an experienced HVAC professional who wants to use their field knowledge in a leadership and development role while still staying connected to the technical side of the industry.You'll have the opportunity to build structured training programs, provide hands-on instruction, develop technicians at different experience levels, and help shape the future of GSM's HVAC workforce.What You'll DoLead and manage GSM's onsite HVAC training program.Develop and coordinate hands-on and classroom HVAC training.Teach technical topics including HVAC fundamentals, installation, service, maintenance, diagnostics, and troubleshooting.Work with GSM leaders to identify skill gaps and determine training priorities.Coordinate internal experts, outside instructors, vendors, and certification providers.Prepare coworkers for HVAC certifications and technical assessments.Develop training and career pathways for entry-level, developing, and experienced HVAC coworkers.Coach and mentor coworkers as they develop their technical skills.Manage company training requirements, certifications, renewals, and training records.Coordinate applicable safety training and reinforce safe work practices during technical training.Evaluate training effectiveness and continuously improve GSM's training programs.What We're Looking ForRequired:High school diploma or equivalent.3–5 years of hands-on HVAC field experience in installation, service, maintenance, troubleshooting, or a combination of these areas.Strong knowledge of HVAC systems, components, tools, diagnostics, and field practices.Ability to explain and demonstrate technical HVAC concepts in a practical, easy-to-understand way.Strong communication, leadership, coaching, and organizational skills.Ability to work effectively with everyone from entry-level coworkers to experienced technicians and company leadership.Valid driver's license and ability to travel between GSM facilities and local jobsites as needed.Preferred:5+ years of HVAC field experience.Experience training, mentoring, or developing HVAC technicians or apprentices.EPA Section 608 Universal Certification.NATE or other recognized HVAC certification.Technical diploma, associate degree, apprenticeship, or other formal HVAC education.Experience with both residential and commercial HVAC systems.Benefits & PerksPaid Time Off (PTO) to recharge and enjoy life outside of workPaid Holidays throughout the yearHealth Insurance with quality coverage optionsDental and Vision Insurance401(k) Retirement Plan with company supportProfit Sharing Program —your contribution helps us grow, and you share in the successLife Insurance paid by the companyShort-Term Disability CoverageCompany Vehicle (role-dependent)Branded Uniforms provided at no costCompany-Paid Training & Professional DevelopmentTuition Reimbursement to support continued educationApprenticeship Opportunities for skill-building and career progressionRecruitment Incentive Bonus ProgramGym Membership ProgramHealth & Wellness ProgramA Supportive, People-First Workplace CultureLocation: Gastonia, NC Position: Full-TimeIf you're an experienced HVAC professional who enjoys developing people and wants an opportunity to make a lasting impact beyond the next service call or installation, we'd like to hear from you.Why This Role MattersThis isn't just a training position. You'll help build the pipeline of skilled HVAC professionals GSM needs for the future.You'll have the opportunity to take what you've learned in the field and use it to help others build successful HVAC careers—from coworkers learning the trade to experienced technicians developing more advanced skills.Your work will directly impact technician competency, certifications, career development, and GSM's ability to continue growing.Apply today to help build the next generation of HVAC talent at GSM Services.