I.T. Support Specialist

I.T. Support Specialist

Flowood, MS 39232

Overview

Level Entry Position Type Full Time Job Shift Day Education Level High School Travel Percentage Negligible Category Information Technology

Description

The IT Support Specialist is responsible for executing a variety of information systems-related tasks related to the setup, configuration, repair, and maintenance of new and existing computing hardware, software, and networked assets. The position reports to the Director of Information Systems/Technology.

Essential Functions, Duties, and Responsibilities

• Provide excellent customer service to end users by working helpdesk tickets and calls for end users.
• Participate in the setup, configuration, repair, moves/adds/changes and integration of new and existing computing hardware, software, peripherals, networking, VoIP telecommunications and other related technologies.
• Provide basic helpdesk/network support to ensure desktops/laptops and other networked peripherals have appropriate connectivity.
• Perform preventative maintenance and setup for a variety of computer-related equipment (including audio-visual equipment and conferencing systems) at multiple locations.
• Participate in installation and first level troubleshooting support/repair of computers and printers.
• Address/resolve IT incidents/service requests and/or escalate to the next appropriate level of support.
• Perform related duties and support special project activities as assigned.
• Maintain a positive attitude and be professional with proper personal appearance at all times.

Qualifications

• High school diploma or GED equivalent required. Degree or Associate's degree in a college program in computer science, information technology, or related discipline preferred. CompTIA A+ certification preferred.
• Experience with analysis of system issues related to Windows 11 enterprise operating systems, Office 365 installation, access issues and network connections, and anti-virus programs.
• Ability to perform conversion, setup, troubleshooting of Windows 11 environment on laptops and desktops.
• Ability to execute multi-application software installations and effectively manage network security and setup.
• Basic understanding of network operations and functions as it pertains to desktops and laptops.
• Basic understanding of printer set up and troubleshooting.
• Good verbal, written, and interpersonal communication skills.
• Good problem-solving skills, detail orientation, and ability to work with a high level of accuracy.
• Ability to work independently in a fast-paced, dynamic, and deadline-sensitive environment.