Product Support Representative

Job Description

Job Description

ABOUT FAIRCHILD EQUIPMENT

Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only a five-person operation to over 280 employees. Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned.

COMPANY CULTURE

We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service. We know our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team!

Family Values – Healthy work/life balance promoting a winning and pleasant work environment. Follow the Golden Rule.

Safety Always – We are committed to safety at all times and in all places.

Customers for Life – Excellence in customer Service. If we don’t deliver, let us know, and we WILL fix it!

Employer of Choice – Happy and productive employees who outwork the competition.

Active in our Communities – Outstanding citizens in the market we serve.

ABOUT THE POSITION

As a member of our Sales Department, the Product Support Representative is responsible for working with customers and mechanics on a day-to-day basis to achieve profitability, growth, and account penetration. Fairchild Equipment takes pride in our Core Values and welcomes individuals who share and demonstrate those values. This is a full-time, exempt outside sales position based out of our Rockford, Illinois branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain existing business and generate new business within the assigned territory of counties Stephenson, Winnebago, Boone, Ogle, Lee
• Establish, develop, and maintain business relationships with current customers.
• Promote, sell, and secure orders for products and services.
• Demonstrate products and services that best meet customer needs.
• Develop proposals and quotations for current and prospective customers.
• Collaborate with Service, Parts, and Rental Departments to support customer needs.
• Establish new and renew existing Fairchild Operational Maintenance (OM) Agreements.
• Analyze territory potential and assess the value and opportunities within existing accounts. Plan and organize personal sales strategies to achieve goals and objectives. Provide management with reports regarding customer needs, issues, competitive activity, and opportunities for new services.
• Prepare daily call reports, weekly work plans, and monthly and annual territory analyses using Customer Relationship Management (CRM) software.
• Attend all sales department meetings and company functions as required.
• Maintain strong organizational skills, including the ability to multitask and meet deadlines.
• Communicate effectively with customers and Fairchild Equipment personnel.
• Perform additional duties and responsibilities as assigned to support business needs

REQUIRED SKILLS AND ABILITIES

• Basic knowledge with Microsoft Office Suite.
• Valid driver's license.
• Excellent driving record.
• Excellent written and verbal communication skills are crucial for negotiating contracts, interviewing new customers, and establishing needs, specifications, and product modifications for future sales.
• Ability to manage and multi-task multiple projects at one time and in an efficient and timely manner.
• Demonstrated ability to work with confidential information, strong work ethic, reliability, teamwork and flexibility.
• Ability to work in a high-paced environment.
• Travel throughout assigned territory and/or Fairchild Equipment footprint; 80% annually.

EDUCATION AND EXPERIENCE

• High School Diploma or General Education Degree (GED) required.
• 2+ years of experience with forklift sales experience is preferred.
• 3+ years of outside business to business sales experience is required.
• Knowledge of forklift / heavy equipment industry.

EMPLOYEE BENEFITS INCLUDE:

• Pay: $30,000 - $50,000 annually
• Compensation includes a competitive base salary plus uncapped commission opportunities. This position offers a guaranteed base pay along with commission earnings tied to individual sales performance.
• Full benefits package, including Medical, Dental and Vision insurance.
• Ability to have a flexible work schedule.
• Generous Paid Time Off.
• Paid Holidays.
• Safey Culture.
• 401(k) retirement plan and Employer Match.
• Wellness Program that offers the opportunity to earn a medical insurance discount.
• Company Paid Short- Term and Long-Term Disability.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Frequent physical activity of the position:
  • Stooping- bending body downward and forward by bending spine at the waist. 
  • Kneeling- bending legs at knee to come to a rest on knee or knees. 
  • Crouching- bending the body downward and forward by bending leg and spine. 
  • Crawling- moving about on hands and knees or hands and feet. 
  • Reaching- extending hand(s) and arm(s) in any direction. 
  • Standing- remaining upright on the feet, particularly for sustained periods of time 
  • Walking- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. 
  • Pushing- using upper extremities to press against something with steady force in order to thrust forward, downward or outward. 
  • Pulling- Using upper extremities to exert force in order to draw, drag, haul or tug objects in sustained motion.
  • Lifting- raising objects from a lower to a higher position or moving objects horizontally from position-to-position. 
  • Fingering- Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole and or arm as in handling.
  • Grasping- applying pressure to an object with fingers and palm. 
  • Talking- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. 
  • Hearing- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication. 
  • Climbing- ascending or descending.
• Occasional Physical Activity of the position:
  • Balancing- maintaining body equilibrium. 
  • Fingering- perceiving attributes of objects by touching with skin, particularly that of fingertips. 
• The visual acuity requirements: 
  • The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. 
• The conditions the worker will be submitted to in this position: 
  • The worker is subject to environmental conditions with activities that normally would occur indoors and outdoors.
  • The worker is occasionally required to function in narrow aisles or passageways.  

To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team.  Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest!  Fairchild Equipment, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  Apply now!