Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my State Farm agency in 2007 and currently lead a close-knit team of three. I’ve been with State Farm my entire career, starting in Finance and interning right out of college before eventually pursuing my dream of agency ownership.

I’m married with three daughters, and my husband — a third-generation insurance agent — now works alongside me in the business. I’m bilingual and a proud graduate of St. Ambrose University, where I earned both my B.A. in Accounting and my MBA. Outside the office, you’ll usually find me spending time with my family or doting on our toy poodle.

I’m passionate about community involvement and proudly sponsor Dream Catchers, an organization that makes a meaningful impact in the lives of others.

I offer a variety of perks, including PTO, casual Fridays, cash and quarterly promotions, occasional team lunches, free drinks, and even a full kitchen in the agency.

Maintaining a positive, collaborative culture is a top priority for me. I’m looking for go-getters who are self-driven, team-oriented, and eager to contribute to a supportive environment where everyone helps each other succeed.

ROLE DESCRIPTION:
Carolina Espinoza - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.