Process Specialist - Major Incidents

Role Overview As a Process Specialist - Major Incidents, you will be part of the IT team, playing a critical role in ensuring the availability, reliability, and quality of Tempus Services. You will oversee the lifecycle of Major incidents (MIs) for technology across our enterprise and lab environments. What You Will Do Lead and coordinate the end-to-end response for Major Incidents, matrix‑manage people and resources, draft and distribute timely communications, track root cause analysis, and maintain Standard Operating Procedures. Why It Might Be a Fit This role requires strong incident management, decision‑making, and analytical skills, as well as exceptional written and verbal communication skills. You will work effectively under time pressure in a fast‑paced environment and have a foundational technology awareness and an aptitude for learning complex, proprietary software architectures. Requirements Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare, or a related field (or equivalent relevant work experience) 2–3 years of experience in IT operations, service desk, incident coordination, or related IT service management (ITSM) roles Baseline experience working with enterprise ITSM platforms (ServiceNow preferred) Foundational technology awareness and an aptitude for learning complex, proprietary software architectures Strong incident management, decision‑making, and analytical skills Exceptional written and verbal communication skills Benefits Incentive compensation Restricted stock units Medical and other benefits #J-18808-Ljbffr Tempus Unlimited Inc