Information Technology Program Manager

Job Title

Job Title

Job Description

Duties include but are not limited to: Manage the IC OIG's Information Technology Team, to include maintenance and operations of IC OIG assets and systems, including case management software and cloud servers. Oversee IC OIG's Helpdesk and IT support triage, escalation, and prioritization of critical executive support requests and sensitive mission-impact issues to minimize downtime. Deconflict complex functional requirements into underlying technical requirements and recommend "best fit" allocation of those requirements. Develop technical and systems requirements. Coordinate with vendors, contractors, and internal teams to ensure IT service reliability, incident response, and adherence to processes and handling protocols. Conduct technical research on such topics as operational guidelines, best practices, and international standards, and develop procedures for installation of hardware, software, or network components. Analyze, define, and document requirements for data, workflows, logical processes, hardware and operating system environments, network connectivity, systems interfaces, internal and external checks and controls, and outputs. Participate in the design, evaluation, selection, implementation, and support of development and production support tools and platforms. Oversee the effective integration and interoperability of disparate capabilities developed by separate service providers. Lead the development of interoperability test plans, building upon the component test plans developed by the service providers; coordinate the testing of new capabilities with other elements to ensure that all equities are covered in the test process.