User Support & Junior Systems Administrator
FirmaTRUST
About ICE Consulting: ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security. Position Overview: We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently. Key Responsibilities:
- Provide technical support to users, addressing and resolving hardware and software issues.
- Assist in the maintenance and administration of servers and networks.
- Document and track support requests using ticketing systems.
- Conduct training sessions for users on IT best practices and system usage.
- Manage and maintain asset inventory of hardware and software.
- Support the implementation of security protocols and monitoring systems.
- 4+ years of hands-on experience in user support and systems administration.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proficiency in Windows and Apple operating systems.
- Working knowledge of server systems, particularly Windows Server (2008/2012).
- Experience with cloud services such as Office 365 and Google Workspace.
- Familiarity with MDM solutions and security protocols.
- Excellent troubleshooting skills and ability to work under pressure.
- Strong communication skills and a customer service-oriented mindset.
- Ability to adapt to rapidly changing technology and business needs.
- 401(k) with company match
- Company Paid Holidays
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
Vacancy posted 2 days ago
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