Product Owner

Product Owner

Work for a company where you make a difference in people's lives every day!

At GT Independence, people are at the heart of everything we do. If you love your work, enjoy collaboration, and thrive on learning and innovation, you're in the right place. Join a mission-driven organization committed to helping individuals live independently while shaping the future of self-directed home and community-based care.

GT Independence has received national recognition as a great place to work, including the 2025 National Best & Brightest Companies to Work for Award and the Great Place to Work® Certification for 2025–2026.

We are seeking a Director of Operations for California, a key senior leadership role supporting GT's growing presence across the region.

Product Owner – GT Independence

Empowering people to live the life they choose.

About GT Independence

GT Independence is a national leader in Financial Management Services (FMS), supporting self-directed long‑term care for people of all ages and abilities. We help people hire caregivers they trust, stay in their homes, and live independently by taking on the complex administrative tasks like payroll, taxes, onboarding, and compliance that make self-direction possible. Our technology powers enrollment, EVV, payroll, reporting, and secure communication for more than 55,000 individuals across 18 states and D.C.

We believe people are the experts in their own lives. Our products exist to make self-direction easy, accessible, and empowering.

Position Summary

The Product Owner will own the strategy, roadmap, and delivery of digital solutions that simplify the self-direction experience for participants, caregivers, care coordinators, and internal operational teams. You will translate business needs and regulatory requirements into intuitive, scalable, and secure products that support GT's mission: helping people live the lives they choose.

This role is perfect for someone who blends customer empathy with strong analytical and technical skills and who thrives in a mission-driven environment.

Key Responsibilities

Product Vision & Roadmap

• Define and communicate a clear product vision aligned with GT Independence's mission and organizational priorities.
• Build and maintain a strategic product roadmap that drives improved experiences across enrollment, onboarding, payroll, EVV, and ongoing self-direction tasks.
• Prioritize features using customer insights, regulatory requirements, business value, and operational efficiency.

User & Stakeholder Collaboration

• Engage with participants, caregivers, internal users, and state partners to deeply understand workflows, pain points, and opportunities for improvement.
• Act as the primary bridge between business stakeholders and engineering teams, ensuring alignment, clarity, and shared expectations.
• Translate complex workflows and program rules into clear user stories and actionable product requirements.

Execution & Delivery

• Maintain a healthy, prioritized product backlog; write detailed requirements and acceptance criteria.
• Lead sprint ceremonies with engineering partners, ensuring high-quality delivery and predictable progress.
• Validate product enhancements through testing, feedback cycles, and data-driven evaluation.

Continuous Improvement

• Monitor product performance using analytics, feedback, and operational metrics.
• Identify areas for workflow automation, process simplification, or technology modernization.
• Proactively recommend enhancements that reduce administrative burden for people who self-direct and improve internal team efficiency.

Compliance, Security & Quality

• Ensure product design complies with Medicaid, HCBS, EVV, and state-specific self-direction policies.
• Partner with compliance and security teams to uphold GT Independence's standards for data protection and accessible, inclusive design.
• Support continuous alignment with HITRUST and other industry-leading certifications.

Qualifications

Required

• 5+ years of Product Owner or Product Management experience (SaaS, healthcare, payroll, or government systems strongly preferred).
• Proven success translating business processes into intuitive digital experiences.
• Strong understanding of Agile methodologies and experience leading backlog refinement and sprint planning.
• Excellent communication, facilitation, and stakeholder management skills.
• Analytical mindset with experience using data to inform decisions.

Preferred

• Experience in Medicaid, HCBS, self-direction programs, or other regulated environments.
• Familiarity with EVV, payroll systems, or financial management services.
• Experience applying accessibility and inclusive design best practices.
• Exposure to compliance-driven product environments (HITRUST, CARF, state program rules).

What Makes This Role Meaningful

Your work at GT Independence directly impacts people's ability to remain in their homes, choose caregivers they trust, and maintain control over their lives. You'll build technology that removes barriers, simplifies care, and increases independence empowering thousands of individuals and families nationwide.

You're not just building features. You're building freedom.

Qualifications

Education

Required

Bachelors or better in Business Administration or related field.

Bachelors or better in Information Technology or related field.

High School or better.

Experience

Required

5 years:

5+ years of Product Owner or Product Management experience (SaaS, healthcare, payroll, or government systems strongly preferred). Proven success translating business processes into intuitive digital experiences.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.