Family Evening Meal Coordinator

Family Evening Meal Coordinator

Under the guidance of the FEM Dining Manager, FEM Coordinator is responsible for food receiving and serving and dining room operations including the supervision of volunteers, guests, and guest-oriented programs.

Specific duties, including but not limited to:

• Daily coordination of 5 to 45+ volunteers in preparation, serving, and dining room operations, working under the direction of FEM Program Manager.
• Coordinate volunteers and follow-up on all set-up, clean-up, and closing duties in preparation, serving, and dining room operations. Must be present at all times when volunteers are on site and operations are occurring. Must interact with all volunteers establishing positive working relationships with them.
• Instruct volunteers on safety procedures, monitor activity for compliance, and provide direction as needed.
• Interact with and establish positive, professional relationships with guests. Work with FEM Program Manager on facilitating processes and programs.
• Prepare for and ensure compliance with quarterly dining room inspections from Maricopa County Environmental Health Department and other regulatory agencies.
• Monitor and inspect facility to identify safety hazards or repairs needed, and report to supervisor and submit work order forms.
• Assist with daily operations including but not prohibited to: meal service, mail service, PR materials create/send, special events, upkeep of facility, incident reports, supply orders, work orders, and assist coordinating outside organizations to come and offer service to our guests.
• Work with FEM Program Manager in organizing events, projects and holiday parties.
• Maintain accurate count of daily meals served on manual log sheets and when needed, excel for daily updates for all information.
• Must be able to perform all housekeeping duties (including cleaning restrooms).
• Must be available on the floor at all times during service hours.
• Assist other staff and FEM Program Manager with any situation that may arise, involving clients, volunteers or otherwise.
• Professionally handle disputes on property and take appropriate action and measures including non-physical removal of individuals or make contact with proper enforcement agencies for assistance. File incident reports in a timely manner and debrief to FEM Program Manager.
• Must fulfill agreed upon schedule and breaks, attendance must be in compliance with Employee Handbook, and must clock out if leaving the campus for any break or personal errands. If you are unsure check in with FEM Program Manager.

Expectations:

• Have a strong work ethic.
• Be creativewe want to find solutions to the problems we face, so be creative and think outside the box; of course, be smart about it and ethical along with everything listed below and seek advice and permission from your supervisors before implementing any major change.
• Be respectfulrespect is vital to our jobs; it means speaking thoughtfully and treating all people you interact with thoughtfully; no verbal abuse or foul language is to be used when engaging with others, neither physical threat or aggressive behavior.
• Be responsiblemake the appropriate people aware of issues as they arise or in advance; show up to work on time and as agreed; be thorough and accurate with reports; turn in reports on time; keep the facility in good shape and working order; be present for our guests, volunteers and staff.
• Be proactiveif you see something that needs or will need solution, do something about it.
• Treat others with dignity and compassionthis is key to our work; treat ALL others as you would wish to be treated, seeing their humanity and being compassionate; of course, this does not mean being a doormat! We need to have healthy boundaries.
• Be honest and act with integritythis is core to being able to function at any level on this team and is expected at all times.
• Be consistent and fairit makes life easier.
• Keep confidentialitywe work with a wide range of humanity experiencing a range of issues; please keep personal information confidential unless it is a matter of safety and ethics; do not gossip!
• Create a safe space for guests, volunteers, staff and all other community members who walk through our doors.
• Be flexiblethe nature of this job is change. We work with a variety of personalities, ever-changing staff of volunteers and unpredictable scenarios on a daily basis. A part of being an effective member of this team is to be flexible and take whatever unexpected turn of events comes at you with grace and calm as best as is possible in order to direct the situation in the most productive way.
• Be positive/have a can do attitudeyour attitude makes or breaks a situation. Having a positive attitude and looking for solution gets you more than a negative attitude.
• Be patient and understandingevery person is going through their own life experience; as much as possible be patient with people (whether guests, volunteers, staff or other members of our community) and listen to understand.
• Communicate clearly, often and well with every person you encounter.

Minimum hiring requirements:

• High School Diploma or GED
• Ability to stand, walk, sit, bend reach, and lift 50+ pounds required
• Bilingual in Spanish and English required