Customer Service Representative III

Job Responsibilities:

• Perform Customer Service Support functions as the first point of contact with the customer.
• Adhere to ISO9001 Customer Service Procedures and Work Instructions.
• Maintain Quote Log and Production Order Log Tracking Database.
• Utilize the ERP-LX (Order Entry) system.
• Provide Part, Pump, Motor quotes to customers as required.
• Assist with Warranty claim Processing.
• Assist with Credit Memo / No Charge requirements.
• Preparing the customer communication folder.
• Perform Order Entry Processing and provide Order Status updates as required.
• Process Change orders (address changes, schedule date, carrier changes).
• Assist Sales teams with customer support activities.
• Understand and perform Export Compliance tasks as required.
• Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
• Serve as the operational bridge between customers and company’s internal teams
• Promptly handle customer inquiries (phone, email, etc.) and deliver excellent service
• Process, track, and document orders (from simple to complex projects)
• Coordinate order details, quotations, pricing, and shipping with relevant teams
• Resolve billing and order discrepancies; liaise with A/R and other functions
• Support the sales team with product documentation and customer insights
• Participate in internal process improvements and support cross-team collaboration.

Skills:

• order management, customer service, or account management
• Data Entry and SAP
• Billing, quoting, and related administrative tasks

Education/Experience:

• High School Diploma. Prefer associates degree individuals or some level of college experience.
• 1+ years’ experience in order management, customer service, or account management
• Data Entry and SAP 1 year
• Experience with billing, quoting, and related administrative tasks