Nurse Manager

Nurse Manager Perioperative Services, Operating Room at Pennsylvania HospitalPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?Pennsylvania Hospital has a great career opportunity to be the next Nurse Manager within Perioperative Services - in the Operating Room (OR).The Operating Room is comprised of 28 surgical suites across four locations on the PAH Main Campus. The PAH OR provides care across over a dozen surgical specialties, including robotic surgery, neurosurgery, orthopedics, and many more, with state-of-the-art technology. This Nurse Manager role will have direct oversight and accountability to 14 of the 28 operating rooms across three of the four locations, with specific focus on Robotics, Gyn Oncology, Foot and Ankle, Vascular Surgery, Interventional Pulmonology, Sleep Surgery, Breast Reconstruction, Colorectal, and Plastic Surgery.The team is fortunate to have a staff committed to their patients and the hospital. Strong levels of teamwork in addition to high levels of autonomy, have led to low nursing turnover, most recently in single digits over the last 12 months.Summary:• As Nurse manager, you will assume 24-hour accountability for the operation of the designated patient care unit. This includes the provision of leadership to improve patient care, enhance professional development, and achieve nursing goals.Responsibilities include:• Employees Satisfaction: Regularly meets with employees to improve communication and to build productive relationships.• Direct and champions performance improvement in diverse areas of focus, including but not limited to, patient satisfaction, patient care quality, patient safety, clinical efficiency, and work environment.• Analyze employee satisfaction data & identify opportunities for improvement.• Collaborate with staff to develop action plans. Implement and follow through with action plans.• Focus energy on collaboration and not blame using a Just Culture framework.• Internal Partnerships: Works with UPHS leadership, clinical leadership, and entity leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.• Sets standards and drives operational integration of programs by ensuring alignment of communication to Nursing and Non-Nursing Leadership.• Establish/update processes and work practices for the unit/department: Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues which require their attention.• Review survey comments and follow-up where appropriate on a regular basis.• Analyze the data and identify opportunities for improvement.• Share data with staff and mutually identify opportunities for improvement within the department's span of influence.• Manage team and individual performance in alignment with the UPHS vision of service excellence: drive patient/client loyalty and physician referral by ensuring staff under your supervision understand the UPHS commitment to service, their own work processes, and have the necessary skills to meet service expectations.• Manage patient/client complaints and provide timely follow up to ensure satisfaction.• Ensure that staff understand and demonstrate service recovery commitment.• Establish/update processes and work practices for the unit/department.• Communicate, reinforce, and update as necessary environment of care procedures, (e.g. safety, security, hazardous materials, emergencies, medical equipment, and utility management.)• Continuously improve unit/department operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence.• Participates in and supports patient safety goals and initiatives (FMEA, RCA).• Manage team and individual performance in alignment within the Institute of Medicine's (IOM) Six Aims for Improvement.• Communicate roles, accountabilities and performance measures to all staff.• Identify unit quality metrics, review and track regularly.• Regulatory Compliance (In partnership with Leadership Team): Ensures compliance with all federal, state and local regulatory standards and requirements, including TJC Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW and others.• Demonstrates understanding Magnet standards and aligns organization to meet them.• Change Management: Proactively develops change management strategy for major organizational activities and events Implements change management strategy within Nursing and UPHS in alignment with UPHS objectives.• Identifies and facilitates agreement of major messages which are consistent regardless of audience, credible and reflects UPHS' core values.• Communication plans are effectively implemented.• Ensure appropriate follow-up of major issues.• Manage routine and crisis communications throughout the entity/community as they arise.• Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation.• Evaluates effectiveness of change and implementation plans.• Nursing Leadership: Provides vision and leadership for Nursing Practice Model.• Participates in the selection, career development and annual performance review of their staff and peers as requested. In cooperation with interdisciplinary colleagues, assists in improving system-wide capability by capturing and sharing best practices across the Entity.• Collaborates with other Nurse Managers and leaders in rapid and effective implementation of these best practices in ways appropriate to each health delivery setting. In collaboration with physicians and administration proactively promotes efforts to improve cost effective quality patient care.• Shared Governance: Mentors unit council chair, providing problem solving, conflict resolution and meeting management support.• Assumes accountability for scheduling release time for clinical nurses to attend Shared Governance Council meetings.• Tracks clinical nurse release time for council meetings for budget monitoring and future budgeting considerations.• Facilitates and supports unit council decision-making and action planning.• Assures the effectiveness of the PAH Nursing Shared Governance Model by serving as an advisor to the unit council and its chair.• Assesses unit council members' development and skills and addresses ongoing educational needs.• Evaluates outcomes of unit council against identified goals.• Community: Represents the interests of the Pennsylvania Hospital in the served community.• Participate on/in community boards, ad hoc committees and community organizations in area of responsibility or expertise.• Supports requests for clinical experiences for area Schools of Nursing.• Patient Flow: Promotes and helps maintain efficient patient flow initiatives through facilitation of Care Coordination activities.• Collaborates with CPUP, physicians, and health care team members to facilitate strong interdisciplinary communication regarding patient flow.• Utilizes available patient flow reporting, determines gaps in efficiency and work with the health care team to meet unit and system wide goals.• Communicates patient flow successes and barriers to unit and department leadership.• Evidence Based Nursing Practice: In collaboration with Clinical Nurse Specialist, shares/disseminates to Nurses, and other clinical leaders, and administrators throughout Entity, research-based clinical nursing interventions and health service delivery models that have demonstrated potential to improve patient care and achieve cost savings. Assists these Nurses in rapid and effective implementation of these best practices.• Financial Management: Develop understanding of Revenue & Reimbursement in HealthCare Develop budget for individual AU/Dept based on assumptions and decisions made by UPHS and Dept Leaders Budget management for AU/Dept.• Seeks opportunities to reduce supply costs.• Review Financial Reports distributed via eBroadcast monthly or monthly financial tool to ensure all activity within an AU is expended in the month.• Preview monthly expense reports to detect errors/discrepancies and resolve issues.• Provide budget variance explanations to Finance/Division Business Manager and UPHS management monthly.• Analyze and manage data as tools to manage expenses.• Ensure Requestor/Drafter understands Material Management Processes Support Supply Value Initiatives Ability to balance financial and staffing models to achieve budget targets and organization objectives.• Successfully negotiates resourcing needs across boundaries with partners as appropriate.• Workforce Planning: Talent management plan in place for current and future staff Succession plan in place for critical positions.• Attract/Recruit: Recruitment of competent staff to meet operational needs ("scope of service" "products & services") and who demonstrate the ability to be service orientation and align with the core values.• On-Boarding: Proper orientation of staff to their roles, accountabilities and performance measures within probationary period.