Desktop Technician II

Role: IT Support Analyst

Position Type: Contract

Location: Oklahoma City

Pay Rate Range: $25-28/hourly

Benefits: You are eligible for medical, dental, vision insurance benefits, 401K

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an IT Support Analyst . Please contact us today to discuss this opportunity!

Overview: Our client is seeking an experienced IT Support Analyst to provide high-touch deskside and remote support for employees across the organization. This role is ideal for a customer-focused IT professional who enjoys solving technical issues while delivering exceptional service to end users, including executive-level employees. The position offers long-term stability within a collaborative IT environment and will support a variety of desktop, hardware, software, and enterprise technology initiatives.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support both remotely and onsite.
• Troubleshoot and resolve hardware, software, operating system, network connectivity, and peripheral issues.
• Manage and maintain support tickets through ServiceNow, ensuring timely updates and documentation.
• Respond to help desk requests, monitor support queues, and follow up to ensure issue resolution.
• Support desktop, laptop, monitor, printer, and peripheral installations and replacements.
• Assist with new hire onboarding, workstation setup, and employee offboarding processes.
• Draft and distribute outage notifications, maintenance communications, and status updates.
• Support enterprise technology rollouts, upgrades, hardware refreshes, and project initiatives.
• Conduct occasional field visits to support users and business operations.
• Identify recurring issues and collaborate with other IT teams to develop long-term solutions.
• Create and maintain documentation, procedures, and training materials.

Preferred Experience:

• 5+ years of IT support experience in a corporate environment.
• Strong experience troubleshooting computers, operating systems, and enterprise technology issues.
• Strong knowledge of Windows operating systems and desktop support best practices.
• Experience supporting Microsoft Office applications including Outlook, Word, and Excel.
• Experience working with ServiceNow or comparable ticketing systems.
• Experience supporting Microsoft 365 environments is preferred.
• Experience with endpoint management tools and enterprise hardware deployments is a plus.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical users.
• Strong customer service mindset with a focus on professionalism and follow-through.

Ideal Candidate Profile:

• Highly professional and polished with strong interpersonal skills.
• Thrives in a customer-facing environment and enjoys providing white-glove support.
• Detail-oriented with excellent follow-up and documentation habits.
• Takes ownership of issues through resolution and proactively communicates with users.
• Comfortable supporting executives, business leaders, and end users at all levels.
• Adaptable problem solver who enjoys learning new technologies and processes.
• Team-oriented professional who works well across departments and functions.
• Dependable, organized, and committed to delivering an exceptional support experience.

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

• Connections: You connect directly with hiring managers from renowned organizations

• Options: You are presented with multiple employment options near your home

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.