Client Services Analyst

Position: Client Services Analyst-- Contractor Specifications Location: Rochester, NY Duration: 6+ months Pure contract Client Services Analyst - Contractor Specifications General description: Contractors fulfilling this position work under the direction of the IT Client Services Manager and are responsible for helping ensuring a reliable, accessible and secure environment for IT hardware devices that reside in end users office areas. They install, configure and maintain operating systems and applications and printer network connectivity within generally defined procedures and practices. They troubleshoot and resolve operating systems, application and printer connectivity/integration issues and associated hardware failures. Perform related work as required. Typical work activities: Coordinates, administers and performs installation, configuration, decommission, troubleshooting and maintenance of operating system, software and hardware environments in conjunction with specific project related deployments or in relation to day-to-day end-user support; Assists in the development and enforcement of environment configuration and deployment procedures, and practices; Assists in evaluating and recommending IT solutions for use by City employees (e.g., desktop and laptop and tablet computing platforms, smartphones/PDAs and print hardware); Assists in defining infrastructure and associated component processes and improvement opportunities; Monitors computing environment for proper operation within established performance, Function and availability expectations; Communicates information to and between the user community and other IT resources; Captures and records requests and resulting actions in the IT Service Management (ITSM) system as per IT policies and procedures; Knowledge, skills and abilities: Knowledge of desktop operating systems and affiliated software components, services, protocols and technologies; Knowledge of office productivity applications (e.g. MS Office) Ability to participate in a highly technical and collaborative environment; Ability to function as a member of a team; Ability to employ quality skill sets and experiences; Ability to be resourceful, self-managed, and customer focused: Ability to effectively coordinate and communicate with internal and external customers/vendors; Ability to employ diagnostic, analytical and conceptual skills. 3B Staffing LLC