Frozen Food Supervisor

Frozen Supervisor

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

The Frozen Supervisor supports the daily operation of the Frozen Department by maintaining strong in-stock conditions, proper product rotation, accurate merchandising, cleanliness, and organized inventory. This position provides day-to-day direction to associates, helps coordinate deliveries and stocking priorities, controls shrink, and ensures the department remains clean, organized, customer-ready, and operated safely and efficiently.

Key Responsibilities

• Support the overall daily operation and performance of the Frozen Department.
• Provide direction, guidance, and support to associates working in the department.
• Help train and coach associates on stocking, rotation, merchandising, safety, cleanliness, and customer service procedures.
• Coordinate daily stocking and replenishment based on sales, deliveries, inventory levels, and business needs.
• Maintain strong in-stock conditions throughout frozen cases, doors, endcaps, and displays.
• Ensure frozen foods, ice cream, frozen meals, vegetables, desserts, and other department products are properly stocked and organized.
• Monitor product condition, packaging, dates, and overall quality throughout the department.
• Ensure proper product rotation and prioritize older inventory to reduce shrink and product loss.
• Remove expired, damaged, thawed, or otherwise unsellable merchandise promptly.
• Maintain attractive, organized, properly faced, and fully stocked displays.
• Ensure promotional, seasonal, and advertised products are properly stocked, signed, and maintained.
• Monitor out-of-stocks and take appropriate action to replenish merchandise from backstock.
• Assist with receiving, breaking down, organizing, and stocking frozen deliveries.
• Ensure frozen merchandise is moved to proper temperature-controlled storage promptly.
• Maintain organized freezers, storage areas, backstock, and department supplies.
• Assist with inventory management and communicate ordering or product availability concerns to appropriate leadership.
• Help control shrink through proper rotation, product handling, inventory management, and temperature control.
• Verify products are correctly priced, labeled, and signed.
• Provide friendly and knowledgeable customer service and assist customers with locating products.
• Maintain department cleanliness and ensure cases, doors, shelves, freezers, floors, storage areas, and work areas meet established standards.
• Promote safe working practices and immediately address potential hazards.
• Communicate equipment, freezer, temperature, product, staffing, or operational concerns to store leadership.
• Assist with opening and closing department responsibilities as assigned.
• Support department sales, productivity, shrink, inventory, and operational goals.
• Perform additional duties as assigned based on business needs.

Leadership Expectations

• Lead by example and maintain a positive and professional attitude.
• Provide associates with clear expectations, priorities, and daily assignments.
• Follow up on assigned responsibilities to ensure work is completed accurately and on time.
• Coach associates on stocking efficiency, product rotation, merchandising, cleanliness, and customer service.
• Encourage teamwork, accountability, and effective communication.
• Maintain a strong sense of urgency when working deliveries and addressing out-of-stock conditions.
• Monitor department conditions throughout the day and address opportunities promptly.
• Help create an environment where associates feel supported, respected, and accountable.
• Communicate department priorities and operational concerns to appropriate store leadership.
• Help develop a dependable, productive, and customer-focused frozen team.

Customer Service

• Greet and assist customers in a friendly and professional manner.
• Help customers locate frozen products and identify alternatives when requested products are unavailable.
• Provide accurate information regarding product location and availability.
• Respond professionally to customer questions or concerns.
• Maintain clean, organized, and well-stocked cases that make the department easy to shop.
• Prioritize customer service while completing stocking and merchandising responsibilities.
• Maintain department conditions that reflect high standards for cleanliness, organization, product availability, and presentation.

Inventory, Rotation & Merchandising

• Monitor inventory and backstock levels throughout the department.
• Ensure products are properly rotated to maintain quality and minimize expired merchandise.
• Check product dates regularly and remove expired or unsellable merchandise.
• Organize freezer backstock so products can be easily identified and efficiently replenished.
• Work frozen deliveries promptly to maintain product quality and protect the cold chain.
• Minimize the amount of time frozen merchandise remains outside proper temperature-controlled environments.
• Maintain proper product placement according to department merchandising standards.
• Ensure cases and shelves remain organized, faced, stocked, and customer-ready.
• Maintain promotional and seasonal displays throughout the promotional period.
• Verify shelf tags, pricing, and signs are accurate and positioned correctly.
• Monitor fast-selling products and adjust stocking priorities as necessary.
• Support inventory and shrink-control efforts by minimizing product damage, expiration, improper handling, and unnecessary waste.

Temperature Control & Product Quality

• Monitor freezer cases, storage areas, and merchandise to help maintain proper frozen conditions.
• Ensure frozen products remain frozen during receiving, stocking, rotation, and backstock activities.
• Identify products showing signs of thawing, damaged packaging, or compromised quality.
• Remove questionable or unsellable products according to established procedures.
• Report freezer temperature concerns or equipment malfunctions immediately.
• Ensure freezer doors remain properly closed when not actively being accessed.
• Reinforce proper handling practices to protect product quality and minimize damage.
• Respond promptly to freezer or refrigeration issues that could affect product integrity.

Safety & Cleanliness

• Follow and reinforce established safety and cleaning procedures.
• Maintain clean freezer doors, shelves, cases, floors, storage areas, and department equipment.
• Address spills, damaged products, broken packaging, ice buildup, and other potential hazards promptly.
• Reinforce safe lifting, carrying, stocking, and product-handling practices.
• Safely operate approved stocking and department equipment after appropriate training.
• Keep aisles, freezer areas, backrooms, and workspaces organized and free of unnecessary hazards.
• Ensure carts, pallets, stocking equipment, and merchandise do not create hazards for customers or associates.
• Report damaged or malfunctioning freezer equipment promptly.
• Follow appropriate procedures when working for extended periods inside freezer environments.

Qualifications & Skills

• Strong customer service and communication skills.
• Ability to provide direction, coaching, and support to associates.
• Strong organizational and time-management skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Working knowledge of stocking, merchandising, inventory, rotation, and department operations.
• Strong attention to product condition, dates, organization, and presentation.
• Ability to maintain organized and accurate freezer backstock.
• Ability to work efficiently while minimizing the amount of time frozen products remain outside temperature-controlled areas.
• Ability to safely operate applicable equipment after appropriate training.
• Ability to work collaboratively with associates and store leadership.
• Dependable, flexible, and able to work effectively with limited supervision.
• Ability to maintain productivity while ensuring department standards are consistently met.

Physical & Scheduling Requirements