Hearing Ambassador (Patient Care Coordinator)

Hearing AmbassadorNationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.RoleThe Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, supporting hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.LocationOn-Site, Sam's Club Hearing Aid Center. Catonsville, MD.ResponsibilitiesHave a working knowledge of all Hearing Aid Center (HAC) products and servicesSet the stage for full test, and full boat purchase when interacting with MembersComplete 30-50 outbound calls daily to prospective and/or existing customersSecure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the centerPromote and sell non hearing aid products when Members with whom they engage do not have hearing lossA 50% increase in non-hearing aid product sales is expectedLearn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leadsAssist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visitsPromote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing eventsWill be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting testsRequirementsHigh school diploma or equivalentStrong customer service, sales, or retail experienceExperience working with PC hardware and software including general computer and Internet knowledgeExcellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skillsPrevious experience with patient/customer appointment schedulingProficiency with basic computer systems and scheduling software.NationsBenefits is an Equal Opportunity Employer.