Senior Manager, Distribution Operations

Company Overview
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother's Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Why Work at Brother?
Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

Role Overview
The

Senior Manager, Distribution Operations

manages all aspects and activities associated with the largest distribution center in the Brother distribution network. This role is the primary owner of the relationship with our local Third-Party Logistics (3PL) provider's management team ensuring that we establish and maintain a safe work environment while ensuring that efficiency, safety, quality, cost and productivity goals are achieved. This position creates an environment of collaboration and respect among the various departments such as Corporate Finance, Information Technology (IT) and Transportation to drive overall supply chain excellence throughout the delivery process.

Duties & Responsibilities
Distribution Management

Lead, support and drive results through the Third Party Logistics (3PL) provider

Manage the relationship with the 3PL with daily meetings with our 3PL distribution partners

Oversee the performance of the distribution center, both inbound and outbound processes

Ensure exceptional outcomes and Key Performance Indicators (KPI's) to drive continuous improvement and align with overall corporate performance requirements by playing a key operational role in promoting actions and making investments

Ensure that order fulfillment and shipping meet customer service objectives and business plan

Manage all distribution functions and allocate internal and external resources to meet service level agreements and customer service objectives through 3PL Management

Inventory Operations

Ensure the warehouse management system to SAP system is accurate, monitor and report on any unexpected results found in analysis, and investigate root cause for any discrepancies and work with cross functional team members to resolve

Maintain optimal storage of product to meet operational needs

Identify scrap or transfer opportunities to optimize and balance among business divisions and distribution facilities

Review receiving activities to ensure accurate inventory receipt and put away and report discrepancies to appropriate personnel following up where necessary to correct

Maintain and review report discrepancies to appropriate personnel following up where necessary to correct

Maintain and review reports for items shipped short to the end customers, determine root cause analysis, and assist with implementation of solutions

Monitor and report any shipments which do not post goods issue and report to appropriate personnel for direction and disposition

Strategic Direction

Create and recommend strategic plans and prepare complete action plans for the performance improvement and cost reduction of distribution activities

Implement production, productivity, quality and customer-service standards as defined in the contract with the 3PL

Complete performance audits of the 3PL's performance and identify performance trends and create plans to correct the performance issues

Communicate with the Director, National Operations on all aspects of operations, including any issues that may affect the success of the facility or impact to customer deliverable

Communicate and collaborate with leadership on critical issues impacting production and the workforce

Distribution Operations Systems

Determine product handling and storage requirements

Develop, implement, enforce and evaluate policies and procedures as defined in the Standard Operation Procedure (SOP) and the 3PL contract

Experience & Qualifications
Education

Bachelor's Degree (or equivalent experience) in Supply Chain Management, Business or Engineering

Experience
Minimum 10 years:

Managing operations in a fast-paced distribution center and leading large multi-million dollar projects

Software/Technical Skills

Warehouse Management Systems (WMS)

SAP Order Management experience

Other Skills/Knowledge/Abilities

Working knowledge of Truckload, Less than Truckload (LTL) and Parcel transit process

Project management and large project oversight experience

Ability to successfully work with people at all levels of the organization

Excellent verbal and written communication skills

Additional Details For This Role
This role will be an onsite role. You are expected to work from the stated job location 5 days a week.

Base Salary

The targeted base salary range for this position is $ 115,000.00- $ 130,000.00per year.

Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

This position is eligible for a 20% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.

Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect

Our Benefits
We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at

Our Mission, Vision & Culture
Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.

About Where We Work
Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Equal Opportunity Employer (EOE) Statement
Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at View email address on memphisjobforce.com.

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