Cashier/Customer Service Representative

Job Description

Job Description

POSITION CLOSES JULY 30TH @ 5:30PM

About the Utility

Tillamook People’s Utility District (PUD) is a customer-owned electric distribution utility providing electric service in Tillamook County and parts of Clatsop and Yamhill Counties in Oregon. Currently we serve about 20,000 customers in an area of 1,125 square miles.

PUDs tailor services to meet the needs of those they serve, and Tillamook PUD is no exception. We offer a wide array of programs for residential, commercial and industrial customers. Programs include weatherization, lighting efficiency, heat pump programs and much more.

Tillamook PUD is governed by a five-member Board of Directors, elected by the voters within its service area. The Board sets rates and policies, with the goal of providing the most benefit to our customers.

Tillamook PUD is a unique kind of business. It is not-for-profit, and created by the community to serve the community.

OUR MISSION

Through collaboration and operational excellence, Tillamook PUD provides safe, reliable and competitively priced power to our customers. 

OUR VISION

Tillamook PUD provides high value to our customers, staff and community, performing now and preparing for the future. We balance community, economic, and environmental commitments. 

About the Position

A Cashier/Customer Representative receives and processes payments, provides direction and assistance to customers in resolving billing and service-related issues, assists in balancing and reconciling accounting reports, processes paperwork related to connecting and disconnecting electrical service, calculates and prepares corrections to accounts, prepares correspondence and other documents as directed.

Minimum Qualifications:

• Applicants must be 18 years of age or older and have earned a high school diploma or G.E.D
• Education, experience, and/or training equivalent to three years responsible office support.
• Experience that includes heavy public contact, handling and accounting for a daily volume of cash payments and the use of computerized systems is required.
• A demonstrated work ethic and team-work skills, professionalism, desire to provide a superior customer care experience, pleasant and efficient telephone and verbal communication style, basic math skills, and business writing abilities are required. Attention to detail and ability to multi-task are essential to this position. 

Preferred Qualifications:

• Associates degree
• Experience in Microsoft Office in a business environment, including Excel, Word, and Outlook is preferred.

Benefits

Joining Tillamook PUD you can expect to be competitively rewarded for your hard work. You will also receive a wide range of excellent benefits to support your needs and lifestyle, including:

• Generous paid time off included paid holidays
• Medical, vision, and dental insurance
• HRA VEBA reimbursement account accessibility
• Oregon PERS employer plus additional retirement benefits
• Life and long term disability insurance
• On site fitness room
• Top quality facilities and equipment
• Educational assistance program

and many more…

Tillamook PUD is an equal opportunity and veteran’s preference employer.

REASONABLE ACCOMMODATION: Applicants with disabilities may request any reasonable accommodation necessary to complete this application, or to take any test for the position for which the applicant has applied, by making a request at the time of application or testing.