Patient Services Representative

Serve as the first point of contact for patient inquiries and customer services Assist with problem solving patient issues Schedule and confirm patient appointments Collect point of service payments, including patient copays and other patient financial responsibility Communicate with clinic teams and central support regarding appointments and follow-up needs Attend required meetings, huddles, and clinic-team collaboration activities Maintain accurate new and current patient accounts, including insurance and billing information Operate in compliance with

HIPAA

, 42-CFR Part 2, work standards, and regulatory requirements Requirements High School Diploma or equivalent 2+ years of prior front desk experience preferred Excellent verbal and written communication skills Strong customer service-centric approach and initiative to offer solutions Empathy and compassion when supporting patients’ recovery journeys Ability to work with diverse colleagues and patients Problem-solving ability and sense of urgency Ability to collaborate in a multidisciplinary healthcare environment Adaptability within a dynamic work environment Technological capability across multiple communication and documentation systems Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred High degree of integrity and compliance with work standards and regulatory requirements Familiarity with HIPAA and 42-CFR Part 2 desired Core Competencies Demonstrates strong customer service skills and problem-solving abilities while maintaining compliance with HIPAA and regulatory requirements. Proficient in managing patient accounts and scheduling within a multidisciplinary healthcare environment. Highest-signal resume keywords Customer Service Problem-Solving HIPAA Compliance Appointment Scheduling MS Office Proficiency ATS Optimization Keywords Hard Skills Appointment Scheduling Patient Account Management Point Of Service Payments Insurance Verification Documentation Systems Soft Skills Verbal Communication Written Communication Empathy Collaboration Adaptability Industry Keywords HIPAA 42-CFR Part 2 Healthcare Compliance Patient Inquiries Customer Service Standards Tools & Technologies MS Office Outlook Teams Word #J-18808-Ljbffr Jobtailor