Customer Service Administrator

Customer Service Administrator

Greet visitors, customers, vendors, and applicants in a professional and welcoming manner.

Answer and direct incoming telephone calls.

Manage incoming and outgoing mail and deliveries.

Maintain reception area in a clean and professional appearance.

Provide friendly and professional first point of contact for guests, ensuring a positive and efficient check-in experience

Accurately enter, review, and process customer orders received via email, EDI, and occasional phone communication, ensuring data accuracy and timely order fulfillment

Build and maintain positive relationships with customers

Assist with Macola customer item number updates, pricing, and job quotes when requested

Completes the Daily Morning Report information prior to 10:00 am for the daily production meeting including updating backorder tracking information

Coordinates delivery sequence communication with external customers/trucking companies each day once load is confirmed by our shipping supervisors

Manage customer requests for supplemental freight to maximize trailer utilization and revenue

Serve as the liaison between external customers and the Production Team by addressing customer concerns and communicating IQ-related information to support operational efficiency

Communicate order placement reminders when necessary to our external customers

Order and maintain office supplies.

Maintain pool vehicle schedule.

Assist with company events, meetings, and employee activities.

Maintain employee report off log.

Prepare new hire paperwork and onboarding materials as needed.

Coordinate pre-employment activities including background checks and drug screenings.

Maintain employee information in Fastenal machines.

Post announcements in company bulletin boards.

Update electronic communication boards.

Coordinate employee recognition programs and engagement activities.

Support with special projects as assigned.

Other duties as assigned.

Qualifications

High school diploma or general education degree (GED)

Professionalism in presence and in all communication

Supports the objectives of HCP and the Sales Department

Must be able to prioritize and multi-task with attention to detail

Proficiency in Microsoft Excel, Word and working knowledge of Power Point

Ability to work as a team player

Computer graphic software a plus

Additional Information

All your information will be kept confidential according to EEO guidelines. This position is onsite only and does not offer remote work options.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)