Human Resources Manager

CooperDouglas has partnered with a fast-growing healthcare services and technology company in San Diego County to find a Senior People Operations Manager. The company pairs clinical expertise with its own software and AI tools, is hiring at a fast clip, and is expanding into many new states over the next year. You will report to senior leadership and own the employee experience end to end: culture, engagement, communication, onboarding and the HR operations that keep a growing company compliant. A large share of the workforce is remote clinical and call center staff, and leadership wants someone who can close the distance between the front office and the people doing the work every day. This is a highly visible seat with real room to build programs your way.

What you'll do

• Be the go-to person for employees on HR questions, concerns and support, and earn trust across every team
• Design and run engagement, recognition and culture programs that work for a remote workforce, not just the people in the office
• Carry company news, policy updates and organizational changes from leadership to employees clearly, and bring honest feedback back up
• Run surveys and listening sessions, find what is hurting morale and recommend fixes
• Own onboarding and offboarding through a period of heavy hiring so every new hire starts strong
• Lead new hire orientations, company meetings, trainings and group sessions
• Build out multi-state compliance as the company starts hiring outside California, including policies, required postings and documentation
• Keep employee records clean in the HRIS and support benefits, performance management and employee relations
• Partner with call center and clinical managers on retention, performance and day-to-day people issues
• Use AI and automation to cut manual HR work and speed up workflows

What you bring

• 6+ years in HR or People Operations, ideally closer to 8
• Experience supporting a large remote or work-from-home workforce. This is the must-have
• Call center or high-volume frontline workforce experience
• Multi-state HR compliance experience and solid working knowledge of California employment law
• Hands-on onboarding, offboarding and employee relations experience
• Confidence in front of a room, from orientations to trainings to company meetings
• Comfort with AI tools and automated workflows
• Approachable, discreet and trusted by employees at every level

Nice to have

• Healthcare or healthcare technology experience
• ADP Workforce Now
• Time at a company scaling quickly through heavy hiring

Compensation and logistics

$120,000 to $150,000 base salary plus a discretionary bonus and benefits, including medical, dental, vision and a 401(k) match. The role is fully on-site in San Diego County.